Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with guests, provide top-notch service, and upsell exciting products.
- Company: Join the iconic Madame Tussauds, where fame meets creativity and fun!
- Benefits: Enjoy a competitive hourly rate, bonuses, discounts, and free entry for friends and family.
- Why this job: Be part of a vibrant team in a thrilling environment that celebrates celebrity culture.
- Qualifications: Strong customer service skills and a passion for sales are essential.
- Other info: This is a seasonal role; weekend availability is required.
Fancy taking a leading role in the ULTIMATE fame experience? Truly immerse yourself in fame and taste the life of the rich and famous, through a combination of our historic artistic methods, immersive sets and pioneering modern tech.
We’re looking for a Retail Sales Host to join our busy, hard-working and exciting team at the hottest celebrity attraction in Town. If you are outgoing & enthusiastic, energetic & brimming with creative ideas, we want you to join our team! Taking ownership of your work, can you turn your hand to providing top class interactive customer service, suggesting a perfect purchase, ensuring that our retail areas are fully stocked and operating tills, all whilst being on your feet all day?
We are also looking for individuals with a keen eye for sales who can assist in upselling our brand new Eyeris products and encouraging our guests to take part in the experience. This is a seasonal fixed term role. Due to the nature of Madame Tussauds, you must be available on weekends and bank holidays.
Qualifications & Experience
- Strong customer service skills
- Ability to personally interact with thousands of guests per day
- Passion and drive to upsell key Madame Tussauds products and surpass set sales targets
- Demonstrable experience of working to a high standard in a pressurised environment, ideally within retail, hospitality, or the entertainment industry
- Reliable
- Team player
- Consistently deliver service that exceeds KPI targets
Benefits
- Hourly rate paid fortnightly
- Monthly Bonus Scheme based on customer service targets
- Discounts at all attractions on food and retail
- 40% online LEGO discount
- Access to an exclusive employee discount website
- Merlin Magic Pass – free entry for friends and family into our attractions worldwide!
If you have any questions or need assistance due to a disability or medical condition, please contact us by email at gatewayuk.recruitment@merlinentertainments.biz and a team member will respond promptly.
Pay Range GBP £13.49/Hr.
Retail Sales Host employer: Merlin Entertainments Group
Contact Detail:
Merlin Entertainments Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Host
✨Tip Number 1
Familiarise yourself with the latest trends in retail and customer service, especially within the entertainment industry. This knowledge will help you engage with guests more effectively and demonstrate your passion for the role.
✨Tip Number 2
Practice your upselling techniques by role-playing with friends or family. Being able to confidently suggest products will set you apart from other candidates and show that you're ready to meet sales targets.
✨Tip Number 3
Network with current or former employees of Madame Tussauds or similar attractions. They can provide valuable insights into the company culture and what it takes to succeed as a Retail Sales Host.
✨Tip Number 4
Be prepared to showcase your enthusiasm and energy during any interviews or assessments. The role requires a vibrant personality, so let your passion for customer service shine through!
We think you need these skills to ace Retail Sales Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the Retail Sales Host position entails. Highlight key responsibilities such as customer service, upselling, and maintaining stock levels in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in retail, hospitality, or entertainment. Emphasise your customer service skills and any previous roles where you successfully upsold products or services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service and met sales targets in the past.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Merlin Entertainments Group
✨Show Your Enthusiasm
As a Retail Sales Host, your energy and enthusiasm are key. Make sure to express your passion for the role and the brand during the interview. Share examples of how you've engaged with customers in the past and how you can bring that same excitement to the team.
✨Demonstrate Customer Service Skills
Prepare to discuss your customer service experience in detail. Think of specific situations where you went above and beyond for a customer. This will show that you understand the importance of providing top-class interactive customer service, which is crucial for this role.
✨Highlight Your Sales Experience
Since upselling is a big part of the job, be ready to talk about your sales achievements. Share any relevant experiences where you successfully upsold products or exceeded sales targets. This will demonstrate your ability to contribute to the team's success.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. This could involve simulating a customer interaction or upselling a product. Practising these scenarios beforehand can help you feel more confident and showcase your skills effectively.
