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For Companies At a Glance
- Tasks: Lead the Retail & Fastrack team to create memorable guest experiences and maximise sales.
- Company: Join Thorpe Park, a thrilling destination for fun and adventure!
- Benefits: Enjoy 20 free tickets, discounts, free bus service, and ongoing training.
- Why this job: Be part of a vibrant team, develop your skills, and make a positive impact on guests.
- Qualifications: No experience needed, just bring enthusiasm and a passion for customer service!
- Other info: Flexible hours available, including weekends and holidays, until November 2025.
What you\’ll bring to the team
Location:Thorpe Park
Hours:Full time, part time, weekends & holidays
Contract Type:Seasonal, until November 2025
Working as a Team Leader for Retail & Fastrack at Thorpe Park means helping us to create memorable experiences, as well as taking every opportunity to maximise sales and revenue each day. Alongside responsibility for your units, you will play a vital role in delivering the day-to-day operation of the department (including undertaking Duty Manager shifts), whilst following and enforcing Health & Safety guidelines and policies to ensure we keep all our guests and colleagues safe.
Responsibilities:
- To help and support the Retail & Fastrack department in achieving sales, profit protection, service and H&S targets and standards.
- Daily operation of units, ensuring the opening and closing is completed, handling queries from both guests & team members and using enhanced till privileges to perform refunds, cashing out and financial checks
- Assisting the Retail & Fastrack Management Team by overseeing seasonal host and senior host teams and supporting with performance management & development
- Conduct regular mystery shop audits and be prepared to give feedback & development points directly to the member of staff involved
- Ensure that the shops, units and kiosks are always presented in an industry leading way, with cleanliness, accuracy of pricing and stock availability in the forefront
- Ability to make and act upon day-to-day decisions confidently and independently to ensure that the department is represented in a positive way to the wider park
Qualifications & Experience
No previous experience required, justenthusiasmandeagernessto learn!
Show us you’reguest obsessedby beingpositiveandhelpful.
Go together to show our guests that’s you care!
Benefits
Go together to show our guests that’s you care!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in our retail shops and restaurants
- 40% discount online off LEGO, and much more!
- Free bus from Staines station for all employees
- Fortnightly pay
- Free staff parking
- Ongoing training & development to have alonger-termcareer in Merlin
- Access to Perks at Work which 30,000+ national & local employee discounts
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible.
Pay Range
GBP £12.58/Hr. #J-18808-Ljbffr
Retail & Fastrack Lead employer: Merlin Entertainments Group
Contact Detail:
Merlin Entertainments Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail & Fastrack Lead
✨Tip Number 1
Familiarise yourself with Thorpe Park's values and customer service philosophy. Understanding what makes their guest experience unique will help you demonstrate your enthusiasm for creating memorable experiences during interviews.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment by sharing relevant experiences from previous roles, even if they are not directly related to retail. Highlighting your adaptability and eagerness to learn can set you apart.
✨Tip Number 3
Prepare to discuss how you would handle specific scenarios related to guest interactions or team management. Being ready with examples of how you’ve positively impacted a team or resolved a customer issue can demonstrate your problem-solving skills.
✨Tip Number 4
Network with current or former employees of Thorpe Park if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Retail & Fastrack Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Retail & Fastrack Lead role. Emphasise any customer service or team leadership experience, even if it's from different sectors.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Thorpe Park and how you can contribute to creating memorable experiences for guests.
Highlight Soft Skills: Since the role requires being guest-obsessed and positive, make sure to highlight your soft skills in your application. Use examples that demonstrate your ability to work well in a team and handle customer queries effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Merlin Entertainments Group
✨Show Your Enthusiasm
Since no previous experience is required, it's crucial to demonstrate your eagerness to learn and grow. Share examples of how you've shown enthusiasm in past roles or situations, even if they weren't directly related to retail.
✨Emphasise Guest Obsession
The role requires a guest-obsessed attitude. Prepare to discuss how you would go above and beyond to ensure guests have a memorable experience. Think of specific instances where you've provided excellent customer service.
✨Understand Health & Safety
Familiarise yourself with basic health and safety guidelines relevant to retail environments. Be ready to discuss why these are important and how you would enforce them to keep both guests and colleagues safe.
✨Demonstrate Team Leadership Skills
Even if you haven't held a formal leadership position, think about times when you've taken the initiative or supported others in a team setting. Highlight your ability to motivate and guide peers, as this will be key in overseeing seasonal staff.
