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- Tasks: Be the friendly face at our retail and bar, welcoming guests to an underwater adventure.
- Company: Join SEA LIFE London Aquarium, where we create magical experiences for visitors of all ages.
- Benefits: Enjoy a monthly bonus, discounts on retail, and free tickets to attractions worldwide.
- Why this job: Make unforgettable memories while working in a fun, vibrant environment with a passionate team.
- Qualifications: Must be 18+, with experience in retail or guest-facing roles and a can-do attitude.
- Other info: Flexible hours available, predominantly weekends, perfect for students looking for seasonal work.
Ready to be part of an adventure surrounded by glittering scales, humongous tentacles, and razor-sharp smiles? At SEA LIFE London Aquarium, we’re hunting for passionate Retail and Bar Assistants to help create unforgettable moments for our guests!
What you’ll be doing:
- Be the friendly face behind the till, shop floor, or bar.
- Welcome every guest like they’re stepping into a magical underwater world.
- Keep the shop stocked, spotless and looking shipshape, merchandised to perfection.
- Use your savvy to upsell sea-themed treasures and bar delights, smashing targets with every chat.
- Serve alcohol responsibly (Must be 18+ or turning 18 by July 1st).
- Spot sneaky stock loss and report it; we don’t like pirates in our crew.
- Help keep our aquatic playground safe, clean and running smooth, games, tech, and all.
- Know your fish facts and shop prices by answering guest questions like a true SEA LIFE insider.
- Jump in with ideas to make our guest experience even more fin-tastic.
- Keep queues short and spirits high, because nobody likes waiting (except maybe sharks).
These roles are seasonal, offering a minimum of 10 hours per week (predominantly weekends). Our attractions are open daily, so flexibility is needed during peak times.
Qualifications & Experience:
- 18 years of age or older
- Previous experience in a fast-paced retail or guest-facing role
- Confidence in upselling and chatting with guests of all ages
- A flexible, can-do attitude (our attraction is open 7 days a week)
- A keen eye for detail – presentation and cleanliness are key
- A real passion for giving guests the best day ever
Benefits:
- Monthly bonus based on customer satisfaction
- 25% discount in our retail shops and restaurants
- 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Employee pricing up to 55% off cinema tickets
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at gatewayuk.recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range: GBP £13.49/Hr.
Retail & Bar Assistant employer: Merlin Entertainments Group
Contact Detail:
Merlin Entertainments Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail & Bar Assistant
✨Tip Number 1
Familiarise yourself with the SEA LIFE brand and its offerings. Knowing the different sea creatures and their habitats can help you engage with guests and answer their questions confidently, making you stand out during the interview.
✨Tip Number 2
Showcase your customer service skills by sharing specific examples from your previous roles. Highlight instances where you successfully upsold products or created memorable experiences for guests, as this aligns perfectly with what we’re looking for.
✨Tip Number 3
Demonstrate your flexibility and teamwork spirit. Since the role requires working weekends and during peak times, emphasising your willingness to adapt and collaborate with others will make you a more attractive candidate.
✨Tip Number 4
Prepare some creative ideas on how to enhance the guest experience at SEA LIFE. We love innovative thinkers, so coming in with suggestions on how to improve service or merchandising could really impress us during the interview.
We think you need these skills to ace Retail & Bar Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail or guest-facing roles. Emphasise any previous work where you had to upsell products or provide excellent customer service, as this is key for the Retail & Bar Assistant position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing memorable experiences. Mention specific examples of how you've engaged with customers in the past and how you can contribute to making guests' visits to SEA LIFE London unforgettable.
Showcase Your Personality: In your application, let your personality shine through. The role requires a friendly and approachable attitude, so use a conversational tone and express your enthusiasm for working in a vibrant environment like SEA LIFE London.
Highlight Flexibility: Since the role requires flexibility, make sure to mention your availability, especially during weekends and peak times. This shows that you're ready to meet the demands of the job and are committed to being part of the team.
How to prepare for a job interview at Merlin Entertainments Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your previous roles where you went above and beyond to create a memorable experience for guests.
✨Know Your Sea Life Facts
Familiarise yourself with some interesting facts about marine life and the SEA LIFE London Aquarium. This will not only impress your interviewers but also show that you're genuinely interested in the role and the environment you'll be working in.
✨Demonstrate Your Upselling Skills
Prepare to discuss how you've successfully upsold products in the past. Think of specific strategies you used to engage customers and encourage them to make additional purchases, especially in a retail or bar setting.
✨Emphasise Flexibility and Teamwork
Highlight your ability to work flexible hours and your willingness to collaborate with team members. Share experiences where you adapted to changing situations or supported your colleagues to ensure smooth operations.
