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For Companies At a Glance
- Tasks: Welcome guests, assist with admissions, and promote SEA LIFE products.
- Company: Join the Cornish Seal Sanctuary, a fun place dedicated to marine conservation.
- Benefits: Enjoy discounts on retail, LEGO, and cinema tickets.
- Why this job: Be part of a dynamic team making a positive impact on wildlife.
- Qualifications: Customer service experience and a passion for engaging with visitors required.
- Other info: Full-time role with flexible hours, including weekends and bank holidays.
What you'll bring to the team
Love seals and puffins? Make them your coworkers! We’re hiring Front of House Hosts at the Cornish Seal Sanctuary, where the wildlife is as curious as our guests!
As a Front of House Host, you’ll:
- Be the first point of contact for guests, offering a warm welcome and providing information about their visit.
- Assist with admissions, ensuring the correct ticket type is processed and maximizing visitor spends.
- Maintain high standards of cleanliness in the admissions and retail areas.
- Help stock retail displays and assist with sales, promoting SEA LIFE-related products.
- Deliver entertaining talks and assist with events, school bookings, and birthday parties.
- Handle guest queries, ensuring all interactions are positive and professional.
This is a full-time role, working any 5 days out of 7. This will include bank holidays and weekends.
Qualifications & Experience
- Experience in customer-facing roles with a friendly, can-do attitude.
- Strong communication skills and the ability to engage with visitors of all ages.
- Flexibility to work weekends, bank holidays, and peak holiday periods.
- A passion for delivering exceptional guest experiences and contributing to a fun, dynamic environment.
Benefits
- 25% discount in our retail shops and restaurants
- 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Employee pricing up to 55% off cinema tickets
Ready to dive in? Apply today and become part of a team that’s making waves in marine conservation!
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at gatewayuk.recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range
Compensation between GBP £7.55/Hr.-GBP £12.21/Hr.
SEA LIFE Trust Message
Merlin Entertainments provides HR services for the SEA LIFE Trust and as part of this, all employees adhere to all Merlin Entertainments policies. Please be aware that you may receive correspondence from Merlin Entertainments regarding SEA LIFE Trust vacancies.
Retail Assistant employer: Merlin Entertainments Group
Contact Detail:
Merlin Entertainments Group Recruiting Team
gatewayuk.recruitment@merlinentertainments.biz
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Familiarise yourself with the Cornish Seal Sanctuary and its mission. Understanding their conservation efforts and the types of marine life they care for will help you engage with guests and demonstrate your passion during interviews.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will prepare you for the customer-facing aspects of the role, ensuring you can provide a warm welcome and handle queries effectively.
✨Tip Number 3
Be ready to showcase your flexibility in working hours. Since the role requires working weekends and bank holidays, emphasising your availability during these times can set you apart from other candidates.
✨Tip Number 4
Think about how you can contribute to creating a fun and dynamic environment. Prepare examples of how you've previously enhanced guest experiences in past roles, as this will highlight your suitability for the position.
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the Cornish Seal Sanctuary is looking for in a Retail Assistant. Highlight key responsibilities and qualifications that resonate with your experience.
Tailor Your CV: Customise your CV to reflect relevant customer-facing experience and skills. Emphasise your friendly attitude, communication skills, and any previous roles that involved engaging with visitors or guests.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for marine conservation and your enthusiasm for the role. Mention specific experiences that demonstrate your ability to provide exceptional guest experiences.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Merlin Entertainments Group
✨Show Your Passion for Wildlife
Make sure to express your enthusiasm for marine life and conservation during the interview. Mention any experiences you have with wildlife or how you engage with nature, as this aligns perfectly with the values of the Cornish Seal Sanctuary.
✨Demonstrate Customer Service Skills
Prepare examples from your past roles where you provided excellent customer service. Highlight situations where you went above and beyond to ensure a positive experience for guests, as this is crucial for a Front of House Host.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult customers or managing busy periods. Practise your responses to these scenarios to show your problem-solving skills and adaptability.
✨Emphasise Teamwork and Flexibility
Since the role requires working weekends and bank holidays, convey your willingness to be flexible with your schedule. Share examples of how you've successfully worked in a team environment, as collaboration is key in a dynamic setting like the sanctuary.
