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For Companies At a Glance
- Tasks: Welcome guests, operate tills, and provide top-notch customer service in themed stores.
- Company: Join the exciting team at Thorpe Park, a leading UK attraction with thrilling experiences.
- Benefits: Enjoy 20 free tickets, discounts, free bus transport, and ongoing training for career growth.
- Why this job: Experience a dynamic work environment with diverse tasks and a focus on guest satisfaction.
- Qualifications: No experience needed, just bring your enthusiasm and a passion for service!
- Other info: Seasonal role until November 2025, perfect for students looking for flexible hours.
What you\’ll bring to the team
Retail & Fastrack Host
Location: Thorpe Park
Hours: Full time, part time, weekends & holidays
Contract Type: Seasonal, until November 2025
You will be working across our wide range of themed stores at Thorpe Park (all with fantastic merchandise to match!), with a keen eye for detail & the drive to provide the best experience possible for our guests. Plus, working for Retail & Fastrack allows you to work within two operations across the park – meaning that no two days are ever the same!
Whether you are welcoming our guests into the stores & making sure that they are all excellently presented, or supporting our colleagues across the wider Park, one thing that doesn’t change is our mission to deliver world class customer service to each & every guest we encounter. You will gain knowledge across multiple areas of the Commercial Department, as well as the wider park, enabling you to provide memorable experiences for all guests that you interact with. If you’ve got a passion for service & sales, then Retail & Fastrack could be the department for you!
Responsibilities:
- Operating till systems
- Advising on products and ongoing promotions
- Upselling on products
Qualifications & Experience
No previous experience required, just enthusiasm and eagerness to learn!
Show us you’re guest obsessed by being positive and helpful.
Go together to show our guests that you care!
Benefits
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in our retail shops and restaurants
- 40% discount online off LEGO, and much more!
- Free bus from Staines station for all employees
- Fortnightly pay
- Free staff parking
- Ongoing training & development to have a longer-term career in Merlin
- Access to Perks at Work which offers 30,000+ national & local employee discounts
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible.
Pay Range
Compensation between GBP £8.00/Hr.
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Retail and Fastrack Host employer: Merlin Entertainments Group
Contact Detail:
Merlin Entertainments Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail and Fastrack Host
✨Tip Number 1
Familiarise yourself with Thorpe Park's attractions and merchandise. This knowledge will not only help you engage with guests but also demonstrate your enthusiasm for the role during any informal conversations or interviews.
✨Tip Number 2
Showcase your customer service skills by volunteering or taking part in community events. This experience can provide you with real-life examples to discuss when you meet with our team, highlighting your passion for guest satisfaction.
✨Tip Number 3
Network with current or former employees of Thorpe Park. They can offer valuable insights into the company culture and expectations, which can help you tailor your approach when you apply through our website.
✨Tip Number 4
Prepare to discuss your enthusiasm for sales and service during any interactions with us. Think of specific examples where you've gone above and beyond to help someone, as this aligns perfectly with our mission to deliver world-class customer service.
We think you need these skills to ace Retail and Fastrack Host
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience or skills that align with the Retail and Fastrack Host role. Emphasise your customer service skills, enthusiasm for sales, and ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention specific examples of how you've gone above and beyond for customers in the past, even if it's from previous roles or volunteer work.
Showcase Your Enthusiasm: In your application, express your eagerness to learn and grow within the role. Highlight your positive attitude and willingness to contribute to the team, as these qualities are essential for the Retail and Fastrack Host position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a customer-facing role.
How to prepare for a job interview at Merlin Entertainments Group
✨Show Your Enthusiasm
Make sure to express your passion for customer service and sales during the interview. Share examples of how you've gone above and beyond to help others, as this role is all about creating memorable experiences for guests.
✨Know the Brand
Familiarise yourself with Thorpe Park and its various themed stores. Understanding the merchandise and promotions will show that you're genuinely interested in the role and ready to engage with guests effectively.
✨Demonstrate Team Spirit
Since the role involves working closely with colleagues, highlight your ability to work as part of a team. Share experiences where you collaborated successfully with others to achieve a common goal.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the position and helps you understand more about the team dynamics and expectations.
