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For Companies At a Glance
- Tasks: Lead a team to maintain cleanliness and ensure excellent guest experiences.
- Company: Join the LEGOLAND Windsor Resort, the ultimate family destination for fun and adventure.
- Benefits: Enjoy 40% off LEGO products, free Merlin attraction tickets, and a private pension scheme.
- Why this job: Develop your leadership skills in a vibrant, fun environment while making magical memories for guests.
- Qualifications: Previous supervisory experience in housekeeping is essential; must be comfortable with physical work.
- Other info: Flexible hours and ongoing training opportunities available.
What you\’ll bring to the team
Permanent Housekeeping Team Leader
Location: LEGOLAND Windsor Resort, Windsor, SL4 4AY
Hours: Full time fully flexible, any 5 days out of 7
Contract Type: Permanent, hourly paid
Here at the LEGOLAND Windsor Resort we are getting ready for our 2025 season, and we are recruiting for a Housekeeping Team Leader to join our AWESOME Hotel Housekeeping Team!
Joining the team as a Housekeeping Team Leader means you will lead a team of housekeepers, linen porters, and public area cleaners, all of whom work together to maintain the high standards of cleanliness that our guests expect and deserve on their overnight stay.
You’ll lead by example, driving your team to deliver excellent guest interactions and, of course, beautifully clean and welcoming rooms and public areas. You’ll be a knowledge holder of the health and safety policies across your areas, monitor your stock levels (replenishing when needed) and motivate your team to exceed cleanliness KPI targets.
The Housekeeping Team Leader is a key role in our Hotel operation, and you will drive your team to excellence by ensuring room inspections are thorough and timely, employee relations concerns are dealt with professionally in partnership with the People Team, stock levels are maintained appropriately, and your team are fully trained and assessed to deliver the high level of service that our overnight guests expect.
Of course that’s just for starters! This role is varied and will give the right candidate an opportunity to develop their people management skills and, in turn, have a positive impact on our guest KPIs.
Please note, internally this role is known as Housekeeping Frontline Lead.
Qualifications & Experience
- Previous experience working in a supervisory position in a hotel setting is essential
- Proven experience working in a housekeeping or cleaning role, ideally within a hotel or alterative overnight accommodation function
- Confident and comfortable to use cleaning equipment and chemicals, ideally with experience of reviewing COSHH and Risk Assessments
- Experience leading a team is advantageous
- This is a physical, hands-on role so you will be comfortable to be on your feet undertaking physical work for long periods of time
Benefits
- Pay of £13.20 per hour
- 40% discount off LEGO sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Pro rata holiday allowance based on 28 days full time equivalent
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
- Free staff parking
- Ongoing training & development
About the LEGOLAND Windsor Resort
We are looking for a Housekeeping Team Leader to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
About Merlin
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email atjobs@legoland.co.ukand one of the team will get back to you as soon as possible.
Pay Range
GBP £13.20/Hr. #J-18808-Ljbffr
Permanent Housekeeping Team Leader employer: Merlin Entertainments Group
Contact Detail:
Merlin Entertainments Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Permanent Housekeeping Team Leader
✨Tip Number 1
Familiarise yourself with the specific cleaning standards and health and safety policies relevant to the hotel industry. Understanding these will not only help you in interviews but also demonstrate your commitment to maintaining high cleanliness standards.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in previous roles. Highlight any specific achievements, such as improving cleanliness KPIs or enhancing team morale, to make a strong impression.
✨Tip Number 3
Research the LEGOLAND Windsor Resort and its values. Being able to discuss how your personal values align with their mission can set you apart from other candidates and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Network with current or former employees of LEGOLAND Windsor Resort if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Permanent Housekeeping Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping and supervisory roles. Emphasise any previous work in hotels or similar environments, and showcase your leadership skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention specific experiences that demonstrate your ability to lead a team and maintain high cleanliness standards.
Highlight Relevant Skills: In your application, be sure to mention your familiarity with cleaning equipment and chemicals, as well as your understanding of health and safety policies. This will show that you are prepared for the responsibilities of the role.
Show Enthusiasm for the Company: Express your excitement about working at LEGOLAND Windsor Resort. Mention what you admire about the company and how you can contribute to creating memorable experiences for guests.
How to prepare for a job interview at Merlin Entertainments Group
✨Show Your Leadership Skills
As a Housekeeping Team Leader, it's crucial to demonstrate your leadership abilities. Share examples from your previous roles where you successfully led a team, resolved conflicts, or motivated staff to achieve high standards.
✨Know Your Health and Safety Policies
Familiarise yourself with health and safety regulations relevant to housekeeping. Be prepared to discuss how you have implemented these policies in past positions, as this will show your commitment to maintaining a safe environment for both guests and staff.
✨Highlight Your Experience with Cleaning Standards
Discuss your experience in maintaining cleanliness and hygiene standards in a hotel setting. Be ready to explain how you ensure that rooms and public areas meet the expectations of guests, as this is a key part of the role.
✨Prepare Questions About Team Dynamics
Think of insightful questions to ask about the team you'll be leading. This shows your interest in team dynamics and your intention to foster a positive working environment. It also gives you a chance to assess if the company culture aligns with your values.
