Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: As a Night Porter, you'll ensure guest areas are clean and assist with late check-ins.
- Company: Join Alton Towers Resort, the UK's top attraction dedicated to spreading happiness!
- Benefits: Enjoy 20 free tickets, discounts on LEGO, and access to exclusive retail deals.
- Why this job: Be the first friendly face guests see and contribute to unforgettable experiences.
- Qualifications: No specific qualifications needed, just a passion for customer service and teamwork.
- Other info: Work in unique accommodations like treehouses and enjoy ongoing training opportunities.
What you\’ll bring to the team
We are currently recruiting forHotel Night Porterto join us at the Alton Towers Resort, the UK\’s only attraction that specialises in making Britain happy!
First impressions count for a lot, and you’ll be one of the first people some of our guests meet as a night porter at the Alton Towers Resort.
The role is diverse from cleaning guest & employee restrooms, to checking in late arrivals. Always dealing with guest queries in an efficient & professional manner and ensuring we meet and exceed all our guests expectations, with the highest level of service.
As a night porter you could work in any of our amazing accommodations – Alton Towers Hotel, Splash Landings Hotel, CBeebies Land Hotel, Enchanted Village, which also includes the Luxury Treehouses, and Stargazing Pods.
Responsibilities range from ensuring the Hotels are clean and presentable ready for the next morning, this includes cleaning of guest & employees areas such as toilets, hoovering corridors and entertainment spaces, mopping & buffing floors and attending guest’s rooms for any requests that may arise. The nights team are also responsible for the safety of our guests in the event of fire evacuation.
Benefits
- Merlin Magic Pass – 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
- 40% discount online off LEGO
- 25% discount in our on-site retail shops and restaurants
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
- Ongoing training and development opportunities
- Plus, many more…
Pay Range
Compensation between GBP £12.35/Hr.-GBP £13.00/Hr. #J-18808-Ljbffr
Night Porter employer: Merlin Entertainments Group
Contact Detail:
Merlin Entertainments Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the Alton Towers Resort and its various accommodations. Knowing the layout and services offered will help you answer guest queries more effectively and show your enthusiasm for the role.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service during your interactions. Even if it's informal, demonstrating your ability to handle guest requests and maintain a welcoming environment can set you apart.
✨Tip Number 3
Be prepared to discuss how you would handle specific scenarios that may arise during night shifts, such as dealing with late arrivals or emergency situations. This shows your proactive thinking and readiness for the responsibilities of the role.
✨Tip Number 4
Network with current or former employees of the Alton Towers Resort if possible. They can provide insights into the company culture and expectations, which can be invaluable during your discussions with us.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Night Porter. Highlight your relevant experience in customer service, cleaning, and handling guest queries.
Tailor Your CV: Make sure your CV reflects your skills and experiences that are most relevant to the Night Porter position. Emphasise any previous roles in hospitality or customer service, and include specific examples of how you've provided excellent service.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Alton Towers Resort and how you can contribute to creating a positive experience for guests.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for a role that involves guest interactions.
How to prepare for a job interview at Merlin Entertainments Group
✨Show Your Customer Service Skills
As a night porter, you'll be the first point of contact for guests. Highlight your experience in customer service and how you handle guest queries efficiently and professionally.
✨Demonstrate Attention to Detail
The role involves cleaning and maintaining the hotel environment. Be prepared to discuss how you ensure cleanliness and presentation in previous roles, as this is crucial for guest satisfaction.
✨Prepare for Safety Scenarios
Safety is a key responsibility for a night porter. Familiarise yourself with basic safety protocols and be ready to explain how you would handle emergency situations, such as fire evacuations.
✨Express Enthusiasm for the Role
Show your passion for working in hospitality and your excitement about being part of the Alton Towers Resort team. Employers appreciate candidates who are genuinely interested in contributing to their mission of making guests happy.
