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- Tasks: Lead and manage leisure facilities, ensuring safety and excellent guest experiences.
- Company: Join Britain's Greatest Escape, a fun-filled destination for adventure seekers!
- Benefits: Enjoy 20 free tickets to attractions, discounts on LEGO, and ongoing training opportunities.
- Why this job: Be part of a vibrant team culture while developing your leadership skills in a dynamic environment.
- Qualifications: Must be 18+, with experience in leisure operations and strong communication skills.
- Other info: Flexible shifts required, including weekends and evenings; great for those seeking growth!
We are looking for a Leisure Operations Supervisor to join the team at Britain's Greatest Escape! The Leisure Operations Supervisor will play a critical leadership role in ensuring the smooth, safe, and efficient operation of leisure facilities, including the Waterpark and Extraordinary Golf. This role supervises Lifeguard and Senior Lifeguard teams, drives high standards of safety, guest experience, and operational excellence, while fostering a positive and motivated workforce. The Supervisor will also support staff development and act as a key link between frontline teams and senior management.
Key Accountabilities:
- Operational Management: Manage daily opening, operation, and closing procedures of leisure facilities.
- Safety & Compliance: Monitor and ensure completion of health and safety checks, including water quality and cleanliness.
- Training & Development: Coordinate ongoing training to maintain staff certifications and skills. Support career development pathways for Lifeguards and Senior Lifeguards.
- Guest Experience Management: Handle escalated guest concerns promptly and professionally. Ensure team consistently delivers excellent customer service standards.
- Performance Monitoring: Conduct regular performance reviews, spot checks, and provide constructive feedback. Recognise and reward outstanding performance, address underperformance proactively.
- Communication & Reporting: Act as liaison between Lifeguard teams and upper management. Provide clear operational updates, reports, and insights to support continuous improvement.
Additional Responsibilities:
- Assist with Pool Plant operations to provide operational flexibility.
- Take ownership of key performance indicators (KPIs) and support the reception operation.
Qualifications & Experience:
- Proven experience in leisure operations, preferably with supervisory or team leadership responsibilities.
- Strong knowledge of lifeguarding principles and certification, NPLQ, RLSS compliance, and pool safety standards.
- Experience in staff development, performance management, and conflict resolution.
- Ability to manage multiple operational tasks efficiently under pressure.
- Excellent communication and interpersonal skills.
- Willingness to undertake further management and technical training as required.
Additional Considerations:
This role requires flexibility to cover varied shifts, including weekends and evenings. The Leisure Operations Supervisor will contribute to a positive team culture, helping reduce staff turnover through strong leadership and support. Commitment to continuous personal development and upholding the organisation’s values and standards. Applicants must be aged 18+.
Benefits:
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world.
- 40% discount online off LEGO.
- 25% discount in our on-site retail shops and restaurants.
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel.
- Ongoing training and development opportunities.
- Plus, many more...
Pay Range: Compensation between GBP £12.50/Hr.-GBP £13.30/Hr.
Leisure Operations Supervisor employer: Merlin Entertainments Group
Contact Detail:
Merlin Entertainments Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Operations Supervisor
✨Tip Number 1
Familiarise yourself with the specific leisure operations at Britain's Greatest Escape. Understanding their unique offerings, like the Waterpark and Extraordinary Golf, will help you demonstrate your enthusiasm and knowledge during any discussions.
✨Tip Number 2
Network with current or former employees of the organisation. They can provide valuable insights into the company culture and expectations for the Leisure Operations Supervisor role, which can give you an edge in interviews.
✨Tip Number 3
Prepare to discuss your experience in managing teams and ensuring safety compliance. Be ready to share specific examples of how you've handled operational challenges or improved guest experiences in previous roles.
✨Tip Number 4
Showcase your commitment to staff development by thinking of ways you could enhance training programmes for lifeguards. Presenting innovative ideas during your interview can highlight your proactive approach and leadership potential.
We think you need these skills to ace Leisure Operations Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leisure operations and supervisory roles. Emphasise your knowledge of lifeguarding principles, safety standards, and any previous leadership responsibilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the leisure industry and your commitment to guest experience. Mention specific examples of how you've successfully managed teams or improved operational efficiency in past roles.
Highlight Training and Development Experience: Since the role involves staff development, be sure to detail any experience you have in training or mentoring others. Discuss how you've supported career pathways for team members in previous positions.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with both frontline teams and management. This could include handling guest concerns or providing operational updates.
How to prepare for a job interview at Merlin Entertainments Group
✨Showcase Your Leadership Skills
As a Leisure Operations Supervisor, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to staff development and conflict resolution.
✨Emphasise Safety and Compliance Knowledge
Given the importance of safety in this role, be ready to discuss your understanding of lifeguarding principles and health and safety regulations. Highlight any relevant certifications you hold, such as NPLQ or RLSS compliance.
✨Prepare for Guest Experience Scenarios
Expect questions about handling guest concerns and ensuring high customer service standards. Think of specific instances where you've turned a negative experience into a positive one, showcasing your problem-solving skills.
✨Demonstrate Communication Skills
Effective communication is key in this role. Be prepared to discuss how you would act as a liaison between teams and management. Share examples of how you've communicated operational updates or provided feedback to improve performance.
