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For Companies At a Glance
- Tasks: Lead a team to ensure cleanliness and guest satisfaction at LEGOLAND Windsor Resort.
- Company: Join the UK's favourite children's theme park, known for fun and family experiences.
- Benefits: Enjoy 40% off LEGO products, free Merlin attraction tickets, and staff discounts.
- Why this job: Develop leadership skills while working in a vibrant, fun environment with a positive impact.
- Qualifications: Previous supervisory experience in hospitality and a hands-on approach are essential.
- Other info: This seasonal role offers flexible hours and opportunities for ongoing training.
What you\’ll bring to the team
Housekeeping Twilight Team Leader
Location: LEGOLAND Windsor Resort, Windsor, SL4 4AY
Hours: Full time any 5 days out of 7, 5pm – 1am
Contract Type: Seasonal, until Winter 2025
Here at the LEGOLAND Windsor Resort our 2025 season is in full swing, and we are recruiting for a Housekeeping Twilight Team Leader to join our AWESOME Hotel Twilight Team!
Joining the team as a Housekeeping Twilight Team Leader means you will lead a team of housekeepers, linen porters, and public area cleaners, all of whom work together to maintain the high standards of cleanliness that our guests expect and deserve on their overnight stay.
You’ll lead by example, driving your team to deliver excellent guest interactions and, of course, beautifully clean and welcoming rooms and public areas. You’ll be a knowledge holder of the health and safety policies across your areas, monitor your stock levels (replenishing when needed) and motivate your team to exceed cleanliness KPI targets.
The Housekeeping Twilight Team Leader is a key role in our Hotel operation, and you will drive your team to excellence by ensuring room inspections are thorough and timely, employee relations concerns are dealt with professionally in partnership with the People Team, stock levels are maintained appropriately, and your team are fully trained and assessed to deliver the high level of service that our overnight guests expect.
Of course that’s just for starters! This role is varied and will give the right candidate an opportunity to develop their people management skills and, in turn, have a positive impact on our guest KPIs.
Qualifications & Experience
- Previous experience working in a supervisory position in a hotel setting is essential
- Proven experience working in a housekeeping or cleaning role, ideally within a hotel or alterative overnight accommodation function
- Confident and comfortable to use cleaning equipment and chemicals, ideally with experience of reviewing COSHH and Risk Assessments
- Experience leading a team is advantageous
- This is a physical, hands-on role so you will be comfortable to be on your feet undertaking physical work for long periods of time
- Relevant travel arrangements for shifts finishing at 1am
- Due to the shift times candidates must be over the age of 18
Benefits
- Pay of £13.94 per hour
- 40% discount off LEGO sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Pro rata holiday allowance based on 28 days full time equivalent
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
- Free staff parking
- Ongoing training & development
About the LEGOLAND Windsor Resort
We are looking for a Housekeeping Twilight Team Leader to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
About Merlin
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email atjobs@legoland.co.ukand one of the team will get back to you as soon as possible.
Pay Range
GBP £13.94/Hr. #J-18808-Ljbffr
Housekeeping Twilight Team Leader employer: Merlin Entertainments Group
Contact Detail:
Merlin Entertainments Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Twilight Team Leader
✨Tip Number 1
Familiarise yourself with the LEGOLAND Windsor Resort and its values. Understanding the company culture and what they stand for will help you align your answers during any interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Highlight your leadership skills and experience in housekeeping roles. Be prepared to discuss specific examples of how you've successfully led a team, managed conflicts, or improved cleanliness standards in previous positions.
✨Tip Number 3
Prepare to demonstrate your knowledge of health and safety policies, especially regarding cleaning equipment and chemicals. Being able to discuss COSHH and Risk Assessments confidently will set you apart as a knowledgeable candidate.
✨Tip Number 4
Show your enthusiasm for the role by expressing your passion for creating a welcoming environment for guests. Share any relevant experiences where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the expectations of the Housekeeping Twilight Team Leader.
We think you need these skills to ace Housekeeping Twilight Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping and supervisory roles. Emphasise any previous work in hotels or similar environments, and showcase your leadership skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention specific experiences that demonstrate your ability to lead a team and maintain high cleanliness standards.
Highlight Relevant Skills: In your application, be sure to mention your familiarity with cleaning equipment and chemicals, as well as your understanding of health and safety policies. This will show that you are prepared for the responsibilities of the role.
Show Enthusiasm for the Company: Express your excitement about working at LEGOLAND Windsor Resort. Mention what you admire about the company and how you can contribute to creating memorable experiences for guests.
How to prepare for a job interview at Merlin Entertainments Group
✨Show Your Leadership Skills
As a Housekeeping Twilight Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Be prepared to share examples of how you've successfully managed a team in the past, highlighting your approach to training and supporting team members.
✨Know the Health and Safety Policies
Familiarise yourself with health and safety regulations relevant to housekeeping. During the interview, be ready to discuss your understanding of COSHH and risk assessments, as this knowledge is crucial for ensuring a safe working environment.
✨Emphasise Guest Interaction
This role involves ensuring excellent guest experiences. Prepare to talk about how you have previously handled guest interactions, resolved issues, and maintained high cleanliness standards that contribute to positive guest feedback.
✨Be Ready for Practical Questions
Expect questions that assess your practical knowledge of cleaning equipment and techniques. You might be asked how you would handle specific cleaning challenges or maintain stock levels, so think through your responses ahead of time.
