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For Companies At a Glance
- Tasks: Lead the hotel team overnight, ensuring exceptional guest experiences and smooth operations.
- Company: Join Chessington World of Adventures, a fun-filled resort creating magical family memories.
- Benefits: Enjoy competitive pay, holiday perks, discounts, and ongoing training opportunities.
- Why this job: Be part of a vibrant team, making every guest's stay unforgettable in a dynamic environment.
- Qualifications: Experience in hotel operations and strong leadership skills are essential.
- Other info: Flexible hours required, especially during weekends and holidays.
What you\’ll bring to the team
Location: Chessington World of Adventures Resort Leatherhead Road Chessington Surrey KT9 2NE
Here at Chessington World of Adventures we are recruiting for a Night Duty Manager to join our Hotel Nights team!
With tens of thousands of guests visiting our two hotels each year, you’ll play a key role as Night Duty Manager in ensuring every overnight experience lives up to the standard our guests know and love.
From warm welcomes at check-in to cheerful check-outs and pillow deliveries, we’re dedicated to creating unforgettable family short breaks in a fully immersive themed setting. Every guest interaction is crafted with care, ensuring magical memories are created and exceptional service is delivered.
This role goes far beyond the office! As Night Duty Manager, you’ll lead the team overnight, from 9:30 PM to 7:00 AM, maintaining the highest standards every day. You’ll take full ownership of mentoring and auditing front-line team members, encouraging them to take pride in their work and strive for excellence. Fast paced and innovative, you’ll ensure the Hotel Night Audit process runs with precision and efficiency. Working closely with the Front Office Manager, you’ll also serve as a source of guidance—teaching essential service skills, supporting guest interactions, and helping the team confidently represent the Resort.
The role is permanent, working a minimum of 20 hours per week. Flexibility is required to meet our business needs as you will also support the wider Hotel Operation team. As a standard in leisure hospitality, we will be busy at weekends and at key holiday times, this must be reflected in your working schedule.
Qualifications & Experience
- You bring prior experience in a similar Front Office role, so you\’re already familiar with the day-to-day operations
- With a front-line team under your leadership, a strong understanding of hotel operations is essential to your success
- Confident in leading by example, you’ll coach and support your team to perform at their best while managing overnight hotel operations to ensure safety and security for both our guests and team members
- Attention to detail will be the key to your success. After all, it’s the little things that make a good resort stay great
- Proficient in Microsoft Office tools, including Outlook, Word, Teams, and Excel
- Experience in Opera PMS is a plus, though not essential
Benefits
- A competitive hourly rate of £14.50
- 28 days holiday (including bank holidays)
- ‘Enjoy the Ride’ Merlin Annual Passes – 6 in total per year, 1 for you, plus 5 to gift to loved ones!
- Merlin Magic Pass – 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
- Company bonus
- Private pension scheme
- 40% discount online off LEGO
- 25% discount in our on-site retail shops and restaurants
- Ongoing training and development opportunities
- Plus, many more…
Pay Range
GBP £14.50/Hr. #J-18808-Ljbffr
Hotel Night Duty Manager employer: Merlin Entertainments Group
Contact Detail:
Merlin Entertainments Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Night Duty Manager
✨Tip Number 1
Familiarise yourself with the specific operations of Chessington World of Adventures. Understanding their unique guest experience and themed environment will help you demonstrate your enthusiasm and fit for the Night Duty Manager role during any discussions.
✨Tip Number 2
Network with current or former employees of Chessington World of Adventures. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when you apply.
✨Tip Number 3
Prepare to discuss your leadership style and how you’ve successfully managed teams in previous roles. Highlighting specific examples of mentoring and coaching will show that you’re ready to take on the responsibilities of the Night Duty Manager.
✨Tip Number 4
Be ready to showcase your attention to detail. Think of instances where your meticulousness has positively impacted guest experiences or team performance, as this is crucial for maintaining high standards in a hotel setting.
We think you need these skills to ace Hotel Night Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel operations and front office roles. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and your understanding of the Night Duty Manager role. Mention how your skills align with the responsibilities outlined in the job description, such as mentoring team members and ensuring guest satisfaction.
Showcase Attention to Detail: Provide examples in your application that showcase your attention to detail. This could include instances where you improved guest experiences or streamlined hotel operations, as these are crucial for the role.
Highlight Relevant Skills: Mention your proficiency in Microsoft Office tools and any experience with Opera PMS. If you have additional skills that relate to guest interactions or team management, be sure to include those as well.
How to prepare for a job interview at Merlin Entertainments Group
✨Show Your Leadership Skills
As a Night Duty Manager, you'll be leading a team overnight. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in high-pressure situations.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail. During the interview, highlight specific examples where your attention to detail has positively impacted guest experiences or operational efficiency.
✨Familiarise Yourself with Hotel Operations
Make sure you understand the day-to-day operations of a hotel, especially in a front office role. Brush up on common hotel management software like Opera PMS, even if it's not essential, as it shows your commitment to the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle guest interactions. Think of scenarios where you've had to resolve issues or improve service, and be ready to share those stories.
