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- Tasks: Be the face of Cadbury World, ensuring guests have a chocolatey awesome experience.
- Company: Join the fun team at Cadbury World, where chocolate dreams come true!
- Benefits: Enjoy a monthly bonus, discounts, and free tickets to attractions worldwide.
- Why this job: Perfect for students, this role offers flexible hours and a chance to spread joy.
- Qualifications: Experience in customer service, outgoing personality, and a passion for fun required.
- Other info: Shifts include weekends; apply now to join the sweetest team around!
Calling all chocolate lovers! Are you ready to join the team at Cadbury World and create chocolatey memories that’ll last a lifetime? We’re on the lookout for Guest Experience Team Members to join our Front of House Operations team!
As a Guest Experience Host, you’ll be the face of our chocolatey wonderland. From managing attraction queues to chatting with guests over the microphone, you’ll make sure every visitor leaves with a sweet taste in their mouth (and a chocolate bar in hand, of course!). You’ll keep everything running smoothly, taking care of our equipment and ensuring everything is in tip-top shape.
You’ll be obsessed with making our guests’ experiences extraordinary. You’ll treat each guest like royalty, making their visit feel as special as a chocolate fondue fountain. With a deep knowledge of our products, you’ll encourage guests to join in on activities, grab a photo, and even explore all our other exciting Merlin attractions!
We’re offering 5 hours minimum during term time and up to 25 hours during school holidays, perfect for those studying. Shifts are between 8:45am and 7pm and will include weekends, with the odd weekday.
Recruitment Process:
- Step 1: A fun pre-recorded video interview
- Step 2: In-person interviews
Contract length (if successful): June until end of October
Qualifications & Experience:
- Experience in a fast-paced customer service environment
- An outgoing personality and a passion for delivering a chocolatey awesome experience
- Health and safety conscious – we like to keep things fun AND safe!
- Confidence in talking to groups with a microphone (you’ll be the voice of Cadbury World!)
- Proficient in English with good eyesight and hearing (contact lenses, glasses, or hearing aids are welcome!)
- A sense of fun that’s as sweet as chocolate itself!
Benefits:
- Monthly bonus based on guest satisfaction
- 25% discount in our retail shops and restaurants
- 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
Ready to dive into the chocolatey fun? Apply now and join the world’s most exciting team!
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at gatewayuk.recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range: GBP £12.31/Hr.
Guest Experience Host employer: Merlin Entertainments Group
Contact Detail:
Merlin Entertainments Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Host
✨Tip Number 1
Familiarise yourself with Cadbury World and its attractions. Knowing the ins and outs of the chocolatey wonderland will help you engage with guests and show your passion for the experience.
✨Tip Number 2
Practice your public speaking skills. Since you'll be using a microphone to interact with guests, being confident and clear in your communication will make a huge difference in creating a memorable experience.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you've gone above and beyond for customers, as this will demonstrate your outgoing personality and commitment to guest satisfaction.
✨Tip Number 4
Embrace the fun! Cadbury World is all about creating joyful experiences, so let your personality shine through during the video interview and in-person interviews to show that you're the perfect fit for the team.
We think you need these skills to ace Guest Experience Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand what being a Guest Experience Host entails. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Craft a Personalised CV: Tailor your CV to highlight relevant experience in customer service and any roles where you've had to engage with guests or manage queues. Emphasise your outgoing personality and passion for creating memorable experiences.
Prepare for the Video Interview: Since the first step of the recruitment process is a pre-recorded video interview, practice answering common interview questions. Show your enthusiasm for the role and be ready to demonstrate your communication skills.
Showcase Your Personality: In your application and during interviews, let your fun and friendly personality shine through. Remember, they are looking for someone who can create a chocolatey awesome experience for guests, so don’t hold back on showing your excitement!
How to prepare for a job interview at Merlin Entertainments Group
✨Show Your Passion for Chocolate
Make sure to express your love for chocolate and how it relates to the role. Share any personal experiences or favourite chocolate moments that highlight your enthusiasm for the Cadbury brand.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you went above and beyond to ensure a guest's satisfaction, as this role is all about creating memorable experiences.
✨Practice Speaking Confidently
Since you'll be using a microphone to engage with guests, practice speaking clearly and confidently. You might want to rehearse some fun facts about Cadbury World or activities you can encourage guests to join in on.
✨Emphasise Teamwork and Safety Awareness
Discuss your ability to work well in a team and your understanding of health and safety protocols. Mention any relevant experiences where you contributed to a safe and enjoyable environment for both guests and staff.
