Guest Experience Host

Full-Time No home office possible

What you\’ll bring to the team

Are you on the hunt for a seasonal role that\’s not just a job, but a whole adventure in the heart of Birmingham city? Get ready to bring the fun to life as we seek dynamic seasonal Guest Experience Hosts to become the heartbeat of LEGOLAND Discovery Centre Birmingham and SEA LIFE Birmingham!

As the face of our attractions, you\’ll be the go-to person for our visitors, offering a warm welcome, fielding questions, and turning every interaction into a chance to create lasting memories.

You’ll play a pivotal role in educating and entertaining our guests of all ages; delivering informative talks and shows, promoting conservation messages and campaigns at SEA LIFE and engaging guests at our interactive LEGO areas at LEGOLAND Discovery Centre. You will also deliver educational workshops for school groups but most of all provide outstanding customer service to all our guests.

This is a seasonal contract, offering a minimum of 5 hours per week. Our attractions are open daily, so flexibility is needed as shifts will include weekends and bank holidays.

Qualifications & Experience

Plenty of experience working in a customer facing environment
Friendly and hardworking with a \”can do\” attitude
A fun, dynamic, and friendly personality
Excellent communication, listening, and motivational skills
Flexibility on days and hours. Especially around weekends

Benefits

Monthly bonus based on guest satisfaction
25% discount in our retail shops and restaurants
40% off LEGO online
Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
Employee pricing up to 55% off cinema tickets

Ready to turn your seasonal job into the ultimate adventure? Apply now and let\’s make this summer season one to remember!

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at gatewayuk.recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.