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- Tasks: Be the friendly face of Alton Towers, ensuring guests have a magical experience.
- Company: Join Alton Towers Resort, where we create unforgettable adventures and memories for families.
- Benefits: Enjoy 20 free tickets, discounts on LEGO, retail, and dining, plus ongoing training opportunities.
- Why this job: Make a difference every day while working in a fun, fast-paced environment with a positive team culture.
- Qualifications: Passion for guest service, excellent communication skills, team player, adaptable, and a positive attitude required.
- Other info: Candidates must be over 18 due to working hours.
The predicted salary is between 24000 - 36000 £ per year.
What you\’ll bring to the team
Who We Are
Due to the working hours of this role we require candidates to be over 18
At Alton Towers Resort, we create unforgettable experiences filled with laughter, excitement, and adventure! We provide top-notch service that delights families, thrills thrill-seekers and creates lasting memories. Join our team, where every day is a chance to make a difference.
About the Role
We are looking for passionateGuest Excellence Hoststo join our team at Alton Towers Resort. In this role, you will be the face of our Resort, ensuring that every guest has a magical experience from the moment they arrive until the moment they leave. You will play a crucial role in delivering exceptional customer service and ensuring that all our guests feel valued and welcomed.
Key Responsibilities
- Deliver Exceptional Service:Provide friendly and efficient service to all guests, addressing their needs and queries with a smile.
- Enhance the Guest Experience:Engage with guests to ensure they have a memorable visit, offering information about attractions, events, and or services that are available.
- Handle Guest Feedback:Listen to guest feedback, both positive and negative, and respond appropriately to ensure their concerns are addressed.
- Assist in Guest Resolution:Actively seek solutions to guest issues and ensure a seamless experience throughout their visit.
Qualifications & Experience
What We’re Looking For
- Passionate About Guest Service:You should have a genuine enthusiasm for helping others and creating unforgettable experiences.
- Excellent Communication Skills:Strong interpersonal skills are essential for engaging with guests and resolving any issues they may encounter.
- Team Player:You will work closely with other team members to ensure a smooth and enjoyable experience for all guests.
- Adaptability:The ability to thrive in a fast-paced environment and respond effectively to changing circumstances is crucial.
- Positive Attitude:A friendly and approachable personality is key to making every guest feel welcome and appreciated.
Benefits
- Merlin Magic Pass – 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
- 40% discount online off LEGO
- 25% discount in our on-site retail shops and restaurants
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
- Ongoing training and development opportunities
- Plus, many more…
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Guest Excellence Host (Front of House) employer: Merlin Entertainments Group
Contact Detail:
Merlin Entertainments Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Excellence Host (Front of House)
✨Tip Number 1
Familiarise yourself with Alton Towers Resort and its attractions. Knowing the ins and outs of the park will help you engage with guests and provide them with valuable information, making you stand out as a knowledgeable candidate.
✨Tip Number 2
Showcase your passion for customer service during any interactions you have with us. Whether it's through networking or informal chats, let your enthusiasm shine through to demonstrate that you're genuinely excited about creating memorable experiences for guests.
✨Tip Number 3
Prepare to discuss how you've handled guest feedback in the past. Think of specific examples where you turned a negative experience into a positive one, as this will highlight your problem-solving skills and adaptability, which are crucial for this role.
✨Tip Number 4
Emphasise your teamwork skills by sharing experiences where you've collaborated effectively with others. This will show us that you can work well in a fast-paced environment and contribute positively to the overall guest experience.
We think you need these skills to ace Guest Excellence Host (Front of House)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Alton Towers Resort is looking for in a Guest Excellence Host. Highlight your passion for guest service and any relevant experience you have.
Tailor Your CV: Make sure your CV reflects your customer service skills and experiences. Use specific examples that demonstrate your ability to engage with guests and resolve issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your values align with creating unforgettable experiences for guests and provide examples of your positive attitude and teamwork.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are key in the hospitality industry.
How to prepare for a job interview at Merlin Entertainments Group
✨Show Your Passion for Guest Service
Make sure to express your genuine enthusiasm for helping others during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
✨Demonstrate Excellent Communication Skills
Prepare to showcase your strong interpersonal skills. Practice answering questions clearly and confidently, and think of scenarios where you effectively resolved guest issues or provided information that enhanced their experience.
✨Emphasise Teamwork
Highlight your ability to work collaboratively with others. Be ready to discuss past experiences where you successfully worked as part of a team to ensure a smooth operation, especially in busy environments.
✨Exhibit Adaptability and a Positive Attitude
Be prepared to discuss how you handle fast-paced situations and changing circumstances. Share examples that demonstrate your adaptability and maintain a friendly, approachable demeanour throughout the interview.
