Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly voice for guests, answering queries and ensuring a magical experience.
- Company: Join Alton Towers Resort, where we create unforgettable experiences filled with joy and excitement!
- Benefits: Enjoy 20 free tickets, discounts on LEGO, and access to exclusive retail offers.
- Why this job: Make lasting memories for guests while working in a fun, supportive team environment.
- Qualifications: Passion for customer service, excellent communication skills, and a team player attitude required.
- Other info: Flexible hours needed, including weekends and holidays, to meet guest needs.
At Alton Towers Resort, we’re dedicated to creating unforgettable experiences filled with laughter, excitement, and joy! Our mission is to delight families, thrill adventurers, and ensure every guest leaves with lasting memories. As part of our team, you’ll play a crucial role in delivering exceptional service and making every visit magical. Here, new colleagues quickly become friends, and we celebrate our achievements together!
We are currently seeking enthusiastic Guest Excellence Hosts – Call Centre Advisors to join our team. In this role, you will be the first point of contact for guests, providing outstanding service over the phone. Your role will be vital in ensuring guests have a seamless experience from the moment they inquire about their visit to the time they arrive at the park.
Key Responsibilities- Customer Service Excellence: Provide friendly, knowledgeable, and efficient support to guests via phone, answering queries related to bookings, attractions, events, and resort services.
- Problem Solving: Handle guest inquiries and concerns, offering solutions and ensuring their needs are met promptly and professionally.
- Resort Knowledge: Educate our guests about park offerings, ticket options, and events to enhance their visit experience.
- Record Keeping: Maintain accurate records of guest interactions and feedback, ensuring all inquiries are logged for future reference.
- Team Collaboration: Work closely with other team members to ensure a cohesive approach to guest service and communication.
- Continuous Improvement: Share guest feedback and insights with the team to help improve overall guest satisfaction.
- Passionate About Customer Service: You should have a genuine enthusiasm for helping guests and a desire to create memorable experiences.
- Excellent Communication Skills: Strong verbal communication skills are essential, along with a friendly and approachable tone.
- Attention to Detail: Ability to accurately document guest interactions and follow up on inquiries.
- Problem-Solving Skills: You should be able to think on your feet and handle guest issues effectively.
- Team Player: Collaborate with colleagues to provide consistent service and share best practices.
- Flexible Availability: Must be available to work weekends, holidays, and peak times to meet guest needs.
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world.
- 40% discount online off LEGO.
- 25% discount in our on-site retail shops and restaurants.
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel.
- Ongoing training and development opportunities.
- Plus, many more…
Compensation between GBP £7.55/Hr.-GBP £12.21/Hr.
Guest Excellence Host ( Call Centre) employer: Merlin Entertainments Group
Contact Detail:
Merlin Entertainments Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Excellence Host ( Call Centre)
✨Tip Number 1
Familiarise yourself with Alton Towers Resort and its offerings. Knowing the attractions, events, and ticket options will help you answer guest queries confidently and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Focus on being friendly and approachable, as these qualities are essential for a Guest Excellence Host.
✨Tip Number 3
Prepare for potential problem-solving scenarios. Think of common guest issues and how you would resolve them effectively, showcasing your ability to think on your feet during the interview.
✨Tip Number 4
Show your team spirit! Be ready to discuss examples of how you've collaborated with others in previous roles, as teamwork is crucial for providing consistent service at Alton Towers.
We think you need these skills to ace Guest Excellence Host ( Call Centre)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Guest Excellence Host. Familiarise yourself with the key tasks such as providing customer service, problem-solving, and maintaining accurate records.
Tailor Your CV: Highlight your customer service experience and any relevant skills in your CV. Use specific examples that demonstrate your ability to communicate effectively and solve problems, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for creating memorable experiences. Mention why you want to work at Alton Towers Resort and how you can contribute to their mission.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Merlin Entertainments Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping guests during the interview. Share examples of how you've gone above and beyond in previous roles to create memorable experiences for customers.
✨Demonstrate Excellent Communication Skills
Practice clear and friendly communication. During the interview, focus on speaking clearly and maintaining a positive tone, as this reflects the skills needed for a Guest Excellence Host.
✨Prepare for Problem-Solving Scenarios
Anticipate questions that may involve handling guest inquiries or complaints. Think of specific examples where you successfully resolved issues, showcasing your ability to think on your feet.
✨Research the Resort and Its Offerings
Familiarise yourself with Alton Towers Resort's attractions, ticket options, and events. This knowledge will not only impress the interviewers but also demonstrate your commitment to providing exceptional service.
