Guest Experience Executive in Ewell

What you\’ll bring to the team

Ready to turn everyday moments into wild adventures as a Guest Experience Executive at Chessington World of Adventures Resort?

At Chessington, adventurers do not simply enter a park, they step into a world where imagination roams free. We\’re searching for a Guest Experience Executive who can keep this world running smoothly, resolving challenges, guiding guests and helping every explorer leave with jaw dropping memories.

What you will do

• Lead escalated guest resolutions, stepping in when things get tricky and steering situations towards satisfying outcomes.
• Act as the main link between the Resort and the Global Contact Centre, keeping communication clear and guest journeys seamless.
• Dive into guest feedback themes, working with teams across the Resort to craft action plans that genuinely improve the adventure.
• Support accessibility and guest services on site, guiding guests with additional needs and solving challenges in real time.
• Keep lines open with Global Ops, helping shape improvements to systems and processes that impact adventurers across the Resort.
• Champion safety by ensuring policies are followed, risks reported and incidents handled with precision.

This is a full-time position based at Chessington World of Adventures Resort with flexibility required across weekdays, weekends, and peak seasons.

Qualifications & Experience

• Experience in customer service or guest relations, ideally in a fast-paced environment where every decision counts.
• A sharp analytical mind that can read performance indicators, spot patterns and turn data into meaningful action.
• Strong communication skills with the confidence to guide guests, colleagues and stakeholders.
• Familiarity with ticketing systems or guest feedback tools is helpful, while knowledge of Accesso is even better.
• Calm under pressure, adaptable and ready to switch gears when adventurers need you most.
• Enhanced Excel understanding, and an understanding within reporting is preferred.
• A collaborative mindset, working with teams across the Resort to improve the experience for guests of every age and background.
• Detail focused, proactive and always thinking one step ahead.

Benefits

• 25% discount in our retail shops and restaurants
• 40% off LEGO online
• Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Enjoy the Ride Pass – giving you and 5 others a Merlin Annual Pass (Gold Edition)
• Discounted rates at Merlin hotels all over the world
• Employee pricing up to 55% off cinema tickets

Sound like your next adventure? Apply now and be part of our incredible world.

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

Pay Range

GBP £26,500.00/Yr.