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For Companies At a Glance
- Tasks: Be the friendly voice helping guests with bookings and enquiries via phone, email, and live chat.
- Company: Join the dynamic team at Chessington World of Adventures Resort, a leader in creating magical experiences.
- Benefits: Enjoy 28 days holiday, discounts, a pension plan, and a Merlin Magic Pass for free attraction access.
- Why this job: Craft memorable guest experiences while working in a fun, supportive environment with growth opportunities.
- Qualifications: Customer service experience and strong communication skills are essential; a positive attitude is a must!
- Other info: This is a fixed-term role with guaranteed hours until November 2025, perfect for students.
What you\’ll bring to the team
Are you passionate about delivering exceptional customer service and creating magical moments for guests? If so, we want you to be part of our dynamic team!
As a Call Centre Advisor (UK Short Breaks), you’ll be the first point of contact for guests, helping them with enquiries and bookings across phone, email, and live chat. Whether it’s offering expert advice, upselling exciting products, or simply ensuring every guest feels valued, you’ll play a key role in crafting memorable experiences.
There are 9 openings for this position on a fixed-term basis until 30th November 2025, based at Chessington World of Adventures Resort, and offers a minimum of 30 guaranteed hours a week.
What You’ll Be Doing:
- Providing friendly, professional responses to guest enquiries.
- Seamlessly managing bookings using our dedicated system.
- Offering additional products to enhance guest experiences and smashing sales targets along the way!
- Staying updated on Merlin attractions and promotions, becoming a trusted advisor to guests.
- Collaborating with your team to deliver outstanding service and exceed performance goals.
Qualifications & Experience
- Experience in customer service, contact centres, or hospitality.
- Strong communication skills, with a natural flair for engaging with people.
- A positive, team-oriented attitude and the ability to thrive under pressure.
- Proven ability to meet and exceed sales targets.
Benefits
We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects – ideal if you’re already fantastic and want to become even better (our magic can help here). Benefits include Pension, Life Assurance, discretionary company bonus, 28 days’ holiday including bank holidays (pro-rated), a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, 25% discount in our retail shops and restaurants and 40% discount on LEGO, plus lots more!
#LI-Onsite #LI-MC1
Pay Range
GBP £12.30/Hr. #J-18808-Ljbffr
Call Centre Agent (UK Short Breaks) employer: Merlin Entertainments Group
Contact Detail:
Merlin Entertainments Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent (UK Short Breaks)
✨Tip Number 1
Familiarise yourself with the attractions and promotions at Chessington World of Adventures. This knowledge will not only help you answer guest enquiries more effectively but also demonstrate your enthusiasm for the role during any interviews.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Focus on being friendly and professional, as these qualities are essential for a Call Centre Agent who needs to create memorable experiences for guests.
✨Tip Number 3
Prepare for potential sales scenarios by researching upselling techniques. Being able to confidently suggest additional products can set you apart from other candidates and show that you're ready to meet and exceed sales targets.
✨Tip Number 4
Showcase your team-oriented attitude by sharing examples of successful teamwork in previous roles. Highlighting your ability to collaborate effectively will resonate well with the hiring team, as they value a positive and cooperative work environment.
We think you need these skills to ace Call Centre Agent (UK Short Breaks)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, contact centres, or hospitality. Emphasise any achievements related to sales targets and your ability to engage with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention specific examples of how you've created memorable experiences for guests in previous roles.
Showcase Communication Skills: In your application, demonstrate your strong communication skills. Use clear and concise language, and consider including examples of how you've effectively managed customer enquiries in the past.
Highlight Team Collaboration: Mention any experiences where you collaborated with a team to achieve goals. This is important as the role requires working closely with others to deliver outstanding service.
How to prepare for a job interview at Merlin Entertainments Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Familiarise Yourself with the Company
Research Chessington World of Adventures Resort and its offerings. Being knowledgeable about their attractions and promotions will demonstrate your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. Practise handling common customer enquiries or complaints, showcasing your problem-solving skills and ability to remain calm under pressure.
✨Highlight Your Sales Experience
Since the role involves upselling products, be ready to discuss your previous sales experiences. Provide examples of how you successfully met or exceeded sales targets, as this will show your potential to contribute to the team's goals.
