At a Glance
- Tasks: Lead observability strategy and deliver scalable solutions for IT services.
- Company: Join Merlin Entertainments, a leader in creating unforgettable guest experiences.
- Benefits: Enjoy free attraction tickets, generous holiday, and ongoing training opportunities.
- Other info: Hybrid work environment with a focus on career growth.
- Why this job: Make a real impact on guest experiences through innovative technology.
- Qualifications: Experience with monitoring tools and strong analytical skills required.
The predicted salary is between 59400 - 72600 £ per year.
- What you'll bring to the team
- Observability Manager
Location
London/Hybrid
Hours
37.5 hours per week
Contract
- Permanent - Salaried
- At Merlin Entertainments
- , our purpose is simple but powerful: to bring joy, create connections and make memories
Merlin is embarking on an exciting Digital and Data Transformation focused on enhancing the end-to-end guest journey in our attractions.
As we continue our ambitious global transformation journey, technology plays a critical role in enabling sustainable growth and unforgettable guest experiences across our iconic destinations.
The Observability Manager is responsible for enabling deep, end-to-end visibility of IT services to support effective Incident, Major Incident, Problem, Change, and Service Improvement practices.
Responsibilities
- Define and lead the observability strategy, standards, and roadmap across infrastructure, applications, and services.
- Deliver scalable observability solutions using metrics, logs, traces, and events to improve service visibility and performance.
- Enable proactive monitoring, predictive alerting, and faster incident detection, diagnosis, and resolution.
- Support Major Incident and Problem Management through real-time insights and evidence-based root cause analysis.
- Use observability data to drive service improvement, automation, and shift-left opportunities.
- Own observability tooling, platform governance, onboarding standards, and lifecycle management.
- Ensure integration with ITSM, CMDB, and service mapping to strengthen service models and impact assessment.
- Track platform usage, costs, KPIs, and outcomes, providing clear reporting to technology and business stakeholders.
- Work closely with Service Delivery, Engineering, Operations, and third-party partners to maximise operational value.
- Ensure observability practices align with security, compliance, and regulatory requirements.
Qualifications & Experience
- Deep understanding of monitoring frameworks, telemetry, and observability concepts.
- Hands-on experience with enterprise monitoring tools (e. g., Logic Monitor, Manage Engine, Service Now).
- Proven ability to deliver operational excellence through proactive monitoring and automation.
- Strong analytical and problem-solving skills.
- Effective stakeholder management and communication skills.
- ITIL Foundation (or higher) certification.
- Vendor-specific certifications in monitoring tools (e. g., Service Now, Logic Monitor).
- Knowledge of cloud monitoring platforms (AWS Cloud Watch, Azure Monitor) is desirable.
Benefits
- 'Enjoy the Ride' Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year's service
- 33 days holiday (including bank holidays)
- Company bonus
- Private pension scheme
- 40% discount online off LEGO
- 25% discount in our on-site retail shops and restaurants
- Ongoing training and development opportunities
- Plus, many more...
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at and one of the team will get back to you as soon as possible.
- Pay Range
- Competitive
- #J-18808-Ljbffr
Observability Manager in London employer: Merlin Entertainments - Corporate
Merlin Entertainments is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to make a significant impact in the entertainment industry. With a strong focus on employee growth and development, you will have access to unique opportunities to shape enterprise-wide initiatives alongside senior leadership in a collaborative environment. Located in the UK, our commitment to unlocking value and driving transformation ensures that every team member plays a vital role in our journey towards future success.
Contact Details:
Merlin Entertainments - Corporate Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Observability Manager in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Merlin Entertainments - Corporate values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Merlin Entertainments - Corporate might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Merlin Entertainments - Corporate!
✨Direct Apply to Merlin Entertainments - Corporate
Let's not forget to apply directly through the Merlin Entertainments - Corporate website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Observability Manager in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Merlin Entertainments - Corporate.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Merlin Entertainments - Corporate. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Merlin Entertainments - Corporate
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
