What you'll bring to the team
UK Short Breaks Call Centre Advisor Location:
Chessington World of Adventures, Surrey KT9 2NE. Contract Type:
Seasonal. We are recruiting for UK Short Breaks Call Centre Advisors to join our AWESOME Guest Experience Team! As a UK Short Breaks Call Centre Advisor, you will be the friendly first point of contact for guests looking to plan magical stays across Merlin attractions. You’ll respond to enquiries via phone, email, and live chat, offering clear, accurate information and ensuring every guest feels valued and supported throughout their journey. Using our dedicated booking system, you’ll manage reservations efficiently while making the booking experience smooth and enjoyable. A key part of your role will be identifying opportunities to enhance each guest’s stay by recommending additional products and services. You’ll work confidently toward sales targets, always ensuring your approach remains guest‑focused and aligned with our commitment to exceptional service. Collaboration is central to the way we work. You’ll partner closely with team members to achieve shared goals, contributing ideas, sharing insights, and supporting continuous improvement across the team. To deliver the best possible experience, you’ll also build strong knowledge of our attractions, promotions, and short breaks offerings, keeping up to date with new developments. From time to time, you’ll take on additional tasks to support the contact centre’s wider operations. Above all, you will play an important role in creating memorable experiences for every guest you interact with, bringing positivity, professionalism, and care to each conversation. Qualifications & Experience
Previous experience in a customer service, contact centre, or hospitality environment is essential. Proven ability to manage guest enquiries, resolve issues, and deliver effective solutions is essential. A track record of meeting or exceeding sales and performance targets is advantageous. Strong written and verbal communication skills. Passionate about delivering outstanding guest experiences. Confidence in identifying upselling opportunities in a professional, guest‑focused way. Strong organisational skills, with the ability to multitask and prioritise in a fast‑paced environment. High attention to detail when processing bookings and handling guest information. A collaborative mindset and willingness to contribute positively to team success. Ability to remain calm, composed, and professional under pressure. Benefits
Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel 25% discount in our on-site retail shops and restaurants 40% discount on Lego Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world. Ongoing training and development opportunities. If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at and one of the team will get back to you as soon as possible. Pay Range
GBP £12.90/Hr.
UK Short Breaks Call Centre Advisor in Kingston upon Thames employer: Merlin Entertainments - Corporate
Merlin Entertainments is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to make a significant impact in the entertainment industry. With a strong focus on employee growth and development, you will have access to unique opportunities to shape enterprise-wide initiatives alongside senior leadership in a collaborative environment. Located in the UK, our commitment to unlocking value and driving transformation ensures that every team member plays a vital role in our journey towards future success.
Contact Details:
Merlin Entertainments - Corporate Recruitment Team
