At a Glance
- Tasks: Lead contact centre experiences and transform data into actionable insights.
- Company: Join Merlin Entertainments, a leader in the entertainment industry.
- Benefits: Permanent role with competitive salary and flexible shifts.
- Other info: Exciting opportunities for growth in a fun, dynamic environment.
- Why this job: Make a real difference in guest experiences at iconic attractions.
- Qualifications: Experience in data analysis and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Merlin Entertainments invites applications for the role of Contact Centre Experience Executive at multiple UK locations including Chessington World of Adventures, Merlin Technical Hub and Alton Towers. This permanent, salaried position requires 37.5 hours weekly with shifts 8am–7pm, 5 days out of 7, including weekends.
You will champion contact centre platforms, collaborate with suppliers and operations, and turn data into insights to guide data-driven decisions that enhance guest experiences.
Contact Centre Experience Lead - Data and Insights in Ewell employer: Merlin Entertainments - Corporate
At Merlin, we pride ourselves on being an exceptional employer that fosters a dynamic and purpose-led work culture. As the Director of Transformation - Growth, you'll have the unique opportunity to influence strategic initiatives at the highest level, while enjoying a comprehensive benefits package that includes generous holiday allowances, a Merlin Magic Pass for free admission to attractions worldwide, and a commitment to employee development. Join us in shaping the future of growth in a collaborative environment where innovation is encouraged and your contributions will make a lasting impact.
Contact Details:
Merlin Entertainments - Corporate Recruitment Team
