At a Glance
- Tasks: Welcome guests, assist with check-ins, and ensure a fantastic stay.
- Company: Join the vibrant team at Chessington World of Adventures Resort.
- Benefits: Competitive pay, free attraction tickets, discounts, and ongoing training.
- Other info: Flexible night shifts with great opportunities for personal growth.
- Why this job: Be the face of fun and create memorable experiences for guests.
- Qualifications: Positive attitude, teamwork skills, and a passion for hospitality.
The predicted salary is between 13 - 13 £ per hour.
Location: Chessington World of Adventures Resort, Leatherhead Road, Chessington, Surrey, KT9 2NE
Hours: Shifts cover hours between 9.30pm – 7.30am across a 7 day rota
Here at Chessington World of Adventures our 2027 season is in full swing, and we are recruiting for Night Hotel Front Office Hosts to join the team! You will be the first point of contact for guests during their stay of an evening through to the morning. Assisting guests with check in and any enquiries that they may have to ensure high levels of satisfaction are delivered ensuring they are provided with all the relevant information needed to get the best out of their stay.
Day to day this role will include:
- Meeting and greeting guests and assisting with luggage, if needed
- Dealing with any guest problems, complaints or compliments and pass on any relevant information to the Hotel Nights Manager
- Maintaining the inside and outside public areas
- Preparing for the following day’s events in our conference centre
Qualifications & Experience
All we need you to come with is the right positive attitude, enjoy working as part of a team and in a fast-paced environment, and be able to deliver a ROARsome experience to our Guests! Due to the nature of this role, you must be age 18 or over.
Benefits:
- A competitive hourly salary
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
- 40% discount online off LEGO
- 25% discount in our on-site retail shops and restaurants
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
- Ongoing training and development opportunities
- Plus, many more…
Pay Range: GBP £13.00/Hr.
Hotel Front Office Nights Host - Fixed Term in London employer: Merlin-Entertainment
At Chessington World of Adventures Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member plays a crucial role in creating memorable experiences for our guests. Located in the heart of Surrey, our Night Hotel Front Office Hosts enjoy competitive pay, extensive training and development opportunities, and unique perks such as the Merlin Magic Pass, which grants access to attractions worldwide. Join us and be part of a dynamic team that values positivity, teamwork, and personal growth in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Front Office Nights Host - Fixed Term in London
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Hotel Front Office Nights Host - Fixed Term in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Merlin-Entertainment
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Merlin-Entertainment. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
