At a Glance
- Tasks: Keep our gaming venue spotless and provide top-notch customer service.
- Company: Join MERKUR Slots, a leading gaming and entertainment group in the UK.
- Benefits: Enjoy 28 days holiday, bonuses, and great career progression.
- Other info: Flexible hours with opportunities to learn and grow in a dynamic environment.
- Why this job: Be part of a fun team and enhance your customer service skills.
- Qualifications: Great communication skills and a passion for customer satisfaction.
Hours per week: 20
Pay Rate: £12.84 - £13.84 per hour
Night Rate: £13.84 per hour (23:00-06:00)
Company: MERKUR Slots is part of MERKUR Casino UK Ltd, a leading gaming and entertainment group based in Germany with a strong presence in the UK.
Responsibilities:
- Maintain venue housekeeping to the highest standard, cleaning gaming equipment, floors, walls and other surfaces.
- Provide service rounds and refreshments in line with brand guidelines.
- Monitor customer behaviour, noting suspicious or disruptive actions.
- Assist with administration to 100% accuracy.
- Support promotions and ensure they run smoothly.
- Deliver customer service aligned with company standards, aiming for customer satisfaction.
- Own and resolve problems, escalating appropriately under the complaints policy.
- Log all interactions with customers in accordance with policies.
- Maintain a high standard of personal presentation and adhere to brand dress code.
- Provide customers with product knowledge to support their journey and enjoyment.
- Understand and implement safeguarding policies.
- Discourage harassment, victimisation or discrimination against employees and customers on any protected ground.
Qualifications:
- Excellent communication and people skills.
- Experience in retail, hospitality or gambling environment.
- Experience delivering excellent customer service.
- Willingness to learn and develop.
- Flexible and able to work on a rota basis, including weekends and bank holidays.
- Ability to work independently and as part of a team.
- Attention to detail.
- Industry and compliance training will be provided.
Benefits:
- 28 days holiday (including Bank Holidays).
- Quarterly bonus scheme.
- Excellent career progression opportunities.
- Contributory pension scheme.
- Life assurance discounts with high street retailers and restaurants.
- Employee assistance programme.
Equal Employment Opportunity:
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots Team Member - Part Time - Yeovil employer: Merkur Slots UK Limited
MERKUR Slots is an exceptional employer, offering a vibrant work culture in Yeovil that prioritises employee satisfaction and growth. With competitive pay rates, a generous holiday allowance, and a commitment to career progression, team members can thrive in a supportive environment that values diversity and inclusivity. The company also provides comprehensive training and a range of benefits, ensuring that every employee feels valued and empowered to deliver outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots Team Member - Part Time - Yeovil
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Merkur Slots UK Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Merkur Slots UK Limited and let us see your personality shine through!
We think you need these skills to ace Merkur Slots Team Member - Part Time - Yeovil
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Merkur Slots UK Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Merkur Slots UK Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Merkur Slots UK Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Merkur Slots UK Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Merkur Slots UK Limited will surely appreciate.
