Merkur Slots Team Member - Nights - Part Time - Yeovil

It’s fun to work in a company where people truly BELIEVE in what they’re doing! We’re committed to bringing passion and customer focus to the business. Do you want to be part of an exciting market‑leading business that can help your career scale to new heights? Then read on!

Position: Team Member – Nights – Part Time – Yeovil

Hours per week: 32

Pay rate: £12.84 – £13.84 per hour

Night rate: £13.84 per hour between 23:00 and 06:00

About MERKUR Slots: At MERKUR Slots we are passionate about our customers and love giving them a warm welcome. Delivering great service keeps customers coming back again and again. Our colleagues are the heart of our venues, so we invest in first‑class training and support to help you become your best.

About You:

• Excellent communication and people skills
• Passion for providing first‑class service
• Flexibility to work on a rota that includes weekends and bank holidays
• Self‑initiative and ability to work as part of a team
• Experience working in a retail, hospitality or gambling environment
• Experience delivering excellent customer service
• Willingness to learn and develop
• Attention to detail
• Industry and compliance training will be given

What’s in it for you?

• 28 days holiday (including bank holidays)
• Quarterly bonus scheme
• Excellent career progression opportunities
• Contributory pension scheme
• Life assurance
• Discounts with high‑street retailers and restaurants through our benefits portal
• Employee assistance programme

Duties:

• Ensure the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
• Ensure service rounds and refreshments are offered in line with brand guidelines.
• Monitor customers’ actions and behaviour, noting any suspicious or disruptive behaviour.
• Assist with any administration as required to 100% accuracy.
• Help ensure that promotions run smoothly and are a success.
• Ensure customer service is carried out in line with company standards and results in customer satisfaction.
• Own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
• Interact with customers through your shift and intervene as appropriate; all interactions must be logged in accordance with policy.
• Maintain a high standard of personal presentation, ensuring the brand dress code is always adhered to whilst on duty.
• Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
• Gain a good understanding of all company policies and procedures around safeguarding and challenge.
• Actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.

Equal Opportunity: MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.