At a Glance
- Tasks: Provide excellent customer service and maintain gaming equipment standards.
- Company: Join MERKUR Slots, a leading family-owned gaming company in the UK.
- Benefits: Enjoy 28 days holiday, bonuses, and discounts at retailers.
- Other info: Flexible hours with opportunities for career progression.
- Why this job: Be part of a fun team and enhance your customer service skills.
- Qualifications: Great communication skills and a passion for service are essential.
The predicted salary is between 12 - 13 £ per hour.
Hours per week: 24
Pay rate: £12.84 – £13.84 per hour
Night rate (23:00‑06:00): £13.84 per hour
About the company
MERKUR Slots is part of the Gauselmann Group, a family‑owned German company that operates over 220 high‑street adult gaming centres across the UK. We provide a modern casino experience and excellent customer service.
About you
- Excellent communication and people skills
- Passion for providing first‑class service
- Flexible and able to work a rota that includes weekends and bank holidays
- Can work independently and as part of a team
- Experience in retail, hospitality, or gambling environment
- Experience delivering excellent customer service
- Willingness to learn and develop
- Attention to detail
- Flexible and dedicated
Responsibilities
- Maintain housekeeping standards, cleaning gaming equipment, floors, walls and other surfaces.
- Provide service rounds and refreshments in line with brand guidelines.
- Monitor customer behaviour and report suspicious or disruptive actions.
- Assist with administration with 100% accuracy.
- Support the smooth running of promotions.
- Deliver customer service in line with company standards and achieve customer satisfaction.
- Own and resolve problems, escalating as appropriate per the complaints policy.
- Interact with customers during the shift and log interactions in accordance with policies.
- Maintain a high standard of personal presentation and adhere to the brand dress code.
- Provide customers with product knowledge to support their journey.
- Understand and implement safeguarding policies and challenge harassment, victimisation or discrimination.
Benefits
- 28 days holiday (including bank holidays)
- Quarterly bonus scheme
- Excellent career progression opportunities
- Contributory pension scheme
- Life assurance
- Discounts at retailers and restaurants through our benefits portal
- Employee assistance programme
Equal Opportunities
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any protected characteristic including age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by company policy. We are committed to a safe and welcoming work environment where harassment of any kind will not be tolerated. The brand will not discriminate against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Merkur Slots Team Member - Part Time - Wellingborough employer: Merkur Slots UK Limited
MERKUR Slots is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With competitive pay rates, a generous holiday allowance, and opportunities for career progression, team members in Wellingborough can thrive in a supportive environment while delivering outstanding customer service. The family-owned ethos of the Gauselmann Group ensures a commitment to inclusivity and a positive workplace atmosphere, making it an ideal choice for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots Team Member - Part Time - Wellingborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on MERKUR Slots. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! Since this role is all about excellent customer service, think of examples from your past experiences where you've gone above and beyond for customers. We want to hear those stories during your chat with us!
✨Tip Number 3
Be flexible and ready to adapt! The job requires working weekends and bank holidays, so be prepared to discuss your availability. Show us that you're willing to jump in wherever needed – it’s a big plus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the MERKUR Slots family. Don’t miss out!
We think you need these skills to ace Merkur Slots Team Member - Part Time - Wellingborough
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Team Member role at MERKUR Slots. Highlight your experience in customer service and any relevant skills that match the job description. We love seeing how you connect your background to what we do!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Merkur Slots UK Limited
✨Know the Company
Before your interview, take some time to research MERKUR Slots and the Gauselmann Group. Understand their values, mission, and what makes them stand out in the gaming industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, be ready to share specific examples from your past experiences. Think of situations where you went above and beyond for a customer or handled a difficult situation with grace. This will demonstrate your passion for first-class service.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various scenarios, especially related to customer interactions and problem-solving. Practice responses that highlight your ability to remain calm under pressure and your commitment to maintaining high standards of service and safety.
✨Dress to Impress
Make sure to adhere to the brand's dress code during your interview. A smart appearance shows that you respect the company’s standards and are serious about the position. Plus, it sets a positive tone for your interaction with the interviewers.
