At a Glance
- Tasks: Be the key to an amazing gaming experience and ensure everything runs smoothly at night.
- Company: Join MERKUR Slots, a leading gaming and entertainment company in the UK.
- Benefits: Enjoy 28 days holiday, bonuses, and discounts at high-street retailers.
- Other info: Flexible hours with excellent career progression opportunities.
- Why this job: Make customers feel welcome while developing your skills in a fun environment.
- Qualifications: Experience in retail or hospitality, strong communication skills, and a passion for service.
The predicted salary is between 14.08 - 14.08 £ per hour.
Hours per week: 40
Pay rate: £13.08-£14.08 per hour (night rate £14.08 per hour between 23:00 and 06:00)
About the Company
MERKUR Slots is part of MERKUR Casino UK Ltd, a leading gaming and entertainment company with a strong presence in the UK and across Europe.
About the Role
As a Keyholder you hold the key to making customers feel welcome and help create the atmosphere needed to deliver a great gaming experience.
Responsibilities
- Take full responsibility for opening, trading and closing the venue in the absence of the Venue Manager / Assistant Manager.
- Ensure venue housekeeping standards, regularly cleaning gaming equipment, floors, walls and other surfaces.
- Issue customers with change, control any personal float allocated, in accordance with company procedures.
- Assist with bingo, catering or any other duties as required or directed by the Venue / Duty Manager.
- Process payouts for machine faults in line with company procedures when authorised.
- Monitor customer behaviour, noting suspicious or disruptive actions and reporting to the Venue Manager.
- Adhere to all health and safety procedures and report potential hazards.
- Provide accurate administration as required.
- Ensure promotions run smoothly and are a success.
- Deliver customer service in line with company standards and aim for customer delight.
- Escalate complaints promptly to management.
- Maintain a high standard of personal presentation and adhere to the company dress code.
- Promote awareness of Responsible Gambling strategies and procedures.
Qualifications & Experience
- Flexible and able to work a rota that includes weekends and Bank Holidays.
- Experience in a similar role in retail, hospitality or gambling sector.
- Strong communication and people skills, with a passion for first‑class service.
- Ability to work independently and as part of a team.
- Willingness to learn and progress; eager to support the training of others.
- Role model for the team; experience in cash handling.
- Will receive industry and compliance training.
Benefits
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent career progression opportunities
- Contributory pension scheme
- Life assurance
- Discounts with high‑street retailers and restaurants through our benefits portal
- Employee assistance programme
Equal Employment Opportunity
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots Keyholder Nights - Warrington employer: Merkur Slots UK Limited
MERKUR Slots is an exceptional employer that prioritises employee well-being and career growth, offering a supportive work culture in Warrington. With competitive pay rates, a quarterly bonus scheme, and comprehensive benefits including 28 days of holiday and a contributory pension scheme, employees are encouraged to thrive both personally and professionally. The company fosters a welcoming environment where staff can develop their skills and advance their careers while delivering outstanding customer service in the vibrant gaming industry.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots Keyholder Nights - Warrington
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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✨Reach Out Directly to Merkur Slots UK Limited
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We think you need these skills to ace Merkur Slots Keyholder Nights - Warrington
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Merkur Slots UK Limited and how your skills can contribute to our team's success. We're after that genuine connection!
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How to prepare for a job interview at Merkur Slots UK Limited
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In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
