At a Glance
- Tasks: Create a welcoming atmosphere and deliver an amazing gaming experience for customers.
- Company: Join MERKUR Slots, a vibrant and inclusive gaming environment.
- Benefits: Enjoy 28 days holiday, bonuses, discounts, and career progression opportunities.
- Other info: Flexible hours with night shifts and a supportive work culture.
- Why this job: Be part of a fun team and make a real difference in customer experiences.
- Qualifications: Great communication skills and a passion for excellent service are essential.
The predicted salary is between 14.75 - 14.75 £ per hour.
Position Overview
Hours per week: 30
Pay Rate: £13.25 - £14.75 per hour
Night Rate: £14.75 per hour between 23:00 and 06:00
About the Role
You will hold the key to making customers feel welcome and help create the atmosphere needed to deliver a great gaming experience.
Qualifications and Experience
- Excellent communication and people skills
- Passion for providing first‑class service
- Flexibility to work a rota that includes weekends and bank holidays
- Ability to work independently and as part of a team
- Experience in retail, hospitality or gambling environment
- Experience delivering excellent customer service
- Willingness to learn and develop
- Attention to detail
- Industry and compliance training will be given
Duties
- Ensure venue housekeeping is of the highest possible standard, cleaning gaming equipment, floors, walls and other surfaces.
- Ensure service rounds and refreshments are offered in line with brand guidelines.
- Monitor the actions and behaviour of customers, noting any behaviour considered suspicious and/or disruptive.
- Assist with any administration as required to 100% accuracy.
- Help ensure promotions run smoothly and are a success.
- Carry out customer service in line with company standards and result in customer satisfaction.
- Own and resolve problems, escalating where appropriate in accordance with the complaints policy.
- Interact with customers through your shift and intervene as appropriate; log such interactions in accordance with policies.
- Maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
- Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
- Gain a good understanding of all company policies and procedures around safeguarding and challenge.
- Actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Benefits
- 28 days holiday (including bank holidays)
- Quarterly bonus scheme
- Excellent career progression opportunities
- Contributory pension scheme
- Life assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Equal Opportunity Statement
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots Team Member Nights - Part Time - Waltham Cross employer: Merkur Slots UK Limited
MERKUR Slots is an exceptional employer that prioritises a welcoming and inclusive work environment, making it an ideal place for those seeking meaningful employment in Waltham Cross. With competitive pay rates, a generous benefits package including 28 days of holiday, and excellent career progression opportunities, employees are encouraged to grow and thrive within the company. The supportive culture fosters teamwork and individual development, ensuring that every team member can contribute to delivering an outstanding gaming experience.
