At a Glance
- Tasks: Create a welcoming atmosphere and ensure top-notch customer service in a gaming environment.
- Company: Join MERKUR Slots, a leader in the gaming industry with a focus on inclusivity.
- Benefits: Enjoy 28 days holiday, bonuses, career progression, and discounts at popular retailers.
- Other info: Flexible hours with opportunities for growth in a supportive work environment.
- Why this job: Be part of a fun team and enhance customer experiences while developing your skills.
- Qualifications: Great communication skills and a passion for delivering excellent service are essential.
Hours per week: 18
Pay rate: £12.84 - £13.84 per hour (night shift 23:00‑06:00: £13.84 per hour)
About the Role
Working as a Team Member you hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience.
Responsibilities
- Ensure venue housekeeping is of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- Offer service rounds and refreshments in line with brand guidelines.
- Monitor customer actions and behaviour, noting any suspicious or disruptive behaviour.
- Assist with administration as required to 100% accuracy.
- Help ensure that promotions run smoothly and are a success.
- Carry out customer service in line with company standards and achieve customer satisfaction.
- Own and resolve problems, escalating where appropriate in accordance with the complaints policy.
- Interact with customers through your shift and intervene as appropriate, logging interactions in accordance with policies.
- Maintain a high standard of personal presentation and ensure brand dress code is always adhered to while on duty.
- Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
- Gain a good understanding of all company policies and procedures around safeguarding.
- Actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Qualifications
- Excellent communication and people skills.
- Passion for providing first‑class service.
- Flexible and able to work on a rota basis that includes weekends and bank holidays.
- Ability to work on own initiative as well as part of a team.
- Experience working in a retail, hospitality or gambling environment.
- Experience delivering excellent customer service.
- Willingness to learn and develop.
- Flexible and dedicated with attention to detail.
- Industry and compliance training will be given.
Benefits
- 28 days holiday (including Bank Holidays)
- Quarterly bonus scheme
- Excellent career progression opportunities
- Contributory pension scheme
- Life assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots Team Member - Part Time - Sutton Coldfield employer: Merkur Slots UK Limited
At MERKUR Slots, we pride ourselves on being an excellent employer, offering a vibrant work culture in Sutton Coldfield that prioritises customer satisfaction and employee well-being. With competitive pay rates, a generous holiday allowance, and opportunities for career progression, we foster an environment where team members can thrive and develop their skills while enjoying the benefits of a supportive workplace. Join us to be part of a team that values inclusivity and provides a rewarding experience in the gaming industry.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots Team Member - Part Time - Sutton Coldfield
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Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
