At a Glance
- Tasks: Create a welcoming atmosphere and deliver top-notch customer service in our gaming venue.
- Company: Join MERKUR, a leading gaming and entertainment company with a passion for customer experience.
- Benefits: Enjoy 28 days holiday, bonuses, career progression, and discounts at high street retailers.
- Other info: Flexible hours with opportunities for training and development in a supportive environment.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Excellent communication skills and a passion for providing first-class service.
The predicted salary is between 13.84 - 13.84 £ per hour.
Hours: 16 per week
Pay Rate: £12.84 - £13.84 per hour
Night Rate: £13.84 per hour between 23:00 and 06:00
About Merkur:
MERKUR Slots is passionate about our customers, providing them with a warm welcome and a great experience through excellent service. Our colleagues are the heart of our venues, and we invest in training and support to help you be the best you can be. As a Team Member, you will make customers feel welcome and create an atmosphere for a great gaming experience.
About You:
- Excellent communication and people skills
- Passion for providing first-class service
- Flexible and able to work on a rota basis, including weekends and Bank Holidays
- Ability to work on your own initiative and as part of a team
- Experience in retail, hospitality, or gambling environment
- Willingness to learn and develop
- Attention to detail
What’s in it for You?
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties:
- Ensure venue housekeeping is of the highest standard, regularly cleaning gaming equipment, floors, walls, and other surfaces.
- Offer service rounds and refreshments in line with brand guidelines.
- Monitor customer actions and behaviour, noting any suspicious or disruptive behaviour.
- Assist with administration to 100% accuracy.
- Help ensure promotions run smoothly and successfully.
- Provide customer service in line with company standards to achieve customer satisfaction.
- Own and resolve problems, escalating where appropriate.
- Interact with customers throughout your shift and log interactions as per policies.
- Maintain a high standard of personal presentation and adhere to the brand dress code.
- Achieve and maintain great product knowledge to support the customer journey.
- Understand company policies around safeguarding and challenge 25.
- Discourage harassment, victimisation, or discrimination against employees, management, or customers.
Other:
Full job description can be provided on request. MERKUR Slots does not make hiring or employment decisions based on any prohibited ground, including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other basis protected by law. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots Team Member - Part Time - Stockport employer: Merkur Slots UK Limited
Merkur Slots UK Limited is an excellent employer, offering a vibrant work culture that prioritises customer satisfaction and teamwork. Located in Edmonton, Greater London, employees enjoy competitive benefits such as 28 days of holiday, quarterly bonuses, and clear pathways for career advancement, making it a rewarding place to grow professionally while contributing to a dynamic gaming environment.
