At a Glance
- Tasks: Ensure a clean and welcoming venue while providing top-notch customer service.
- Company: Join MERKUR Slots, a leader in the gaming industry with a focus on inclusivity.
- Benefits: Enjoy 28 days holiday, bonuses, and discounts at popular retailers.
- Other info: Flexible shifts with opportunities for career growth and development.
- Why this job: Be part of a dynamic team and enhance customer experiences in a fun environment.
- Qualifications: Great communication skills and a passion for excellent service are essential.
The predicted salary is between 13.84 - 13.84 £ per hour.
Hours: 40 per week. Pay: £12.84 – £13.84 per hour, with a night rate of £13.84 per hour for shifts between 23:00 and 06:00.
Responsibilities
- Ensure venue housekeeping is always of the highest standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- Offer service rounds and refreshments in line with brand guidelines.
- Monitor customers’ actions and behaviour, noting any suspicious or disruptive behaviour.
- Assist with administration to 100% accuracy.
- Help ensure promotions run smoothly and are successful.
- Deliver customer service that meets company standards and results in 'customer satisfaction'.
- Own and resolve problems, escalating as appropriate in accordance with the complaints policy.
- Interact with customers during the shift and log interactions per policy.
- Maintain a high standard of personal presentation and adhere to the brand dress code while on duty.
- Acquire and share product knowledge to enhance the customer journey and enjoyment.
- Understand and apply company policies and procedures around safeguarding, and actively discourage harassment, victimisation or discrimination on the basis of race, sex, disability, age, sexual orientation, religion or belief.
Qualifications
- Excellent communication and people skills.
- Passion for providing first‑class service.
- Flexibility to work on a rota basis that includes weekends and bank holidays.
- Ability to work independently as well as part of a team.
- Experience in retail, hospitality or gambling environment.
- Experience delivering excellent customer service.
- Willingness to learn and develop.
- Attention to detail.
- Will attend industry and compliance training.
Benefits
- 28 days holiday (including bank holidays).
- Quarterly bonus scheme.
- Excellent career progression opportunities.
- Contributory pension scheme.
- Life assurance.
- Discounts with high street retailers and restaurants via the benefits portal.
- Employee assistance programme.
Equal Opportunity
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots Team Member Nights - Southampton employer: Merkur Slots UK Limited
MERKUR Slots is an exceptional employer that prioritises a supportive and inclusive work culture, offering competitive pay and a range of benefits including a quarterly bonus scheme and excellent career progression opportunities. Located in Southampton, team members enjoy a dynamic environment where they can develop their skills while delivering first-class customer service, all within a company committed to maintaining the highest standards of safety and respect for all employees.
