At a Glance
- Tasks: Welcome guests and create a positive gaming experience in a modern casino environment.
- Company: Join MERKUR Slots, a leading venue operator with a vibrant atmosphere.
- Benefits: Enjoy 28 days holiday, bonuses, discounts, and excellent career progression.
- Other info: Flexible hours, including weekends, in a supportive and inclusive workplace.
- Why this job: Be the face of the business and make a real impact on customer experiences.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 14.75 - 14.75 £ per hour.
Team Member - Southall
Hours Per Week: 40 Pay Rate: £13.25 - £14.75 per hour Night Rate: £14.75 per hour (23:00-06:00)
Overview
MERKUR Slots operates a number of venues across the UK, providing a modern casino feel in high street locations.
As a Team Member, you will be the face of the business, welcoming guests and creating a positive gaming experience.
About You
- Excellent communication and people skills, able to deliver first‑class service.
- Experience in retail, hospitality or gambling environments.
- Strong customer service record and willingness to learn.
- Flexible availability for a rota that includes weekends and bank holidays.
- Ability to work independently and as part of a team.
- Attention to detail and commitment to high standards of presentation.
- Able to observe and report suspicious or disruptive behaviour.
Duties
- Maintain high standards of venue housekeeping, including cleaning gaming equipment, floors, walls and other surfaces.
- Offer service rounds and refreshments in line with brand guidelines.
- Monitor customer behaviour, noting suspicious or disruptive activity.
- Assist with administration tasks, ensuring 100% accuracy.
- Support smooth promotion execution and record success metrics.
- Deliver customer service that meets company standards and drives satisfaction.
- Own and resolve problems, escalating where appropriate according to the complaints policy.
- Log all customer interactions in accordance with policies.
- Maintain a high standard of personal presentation and adhere to the brand dress code.
- Demonstrate strong product knowledge to enhance the customer journey.
- Understand and apply safeguarding policies, encouraging a harassment‑free environment.
Benefits
- 28 days holiday (including bank holidays)
- Quarterly bonus scheme
- Excellent career progression opportunities
- Contributory pension scheme
- Life assurance
- Discounts with high street retailers and restaurants via our benefits portal
- Employee assistance programme
- Equal Opportunity
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground, including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy.
MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
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Merkur Slots Team Member - Southall employer: Merkur Slots UK Limited
Merkur Slots UK Limited is an excellent employer, offering a vibrant work culture that prioritises customer satisfaction and teamwork. Located in Edmonton, Greater London, employees enjoy competitive benefits such as 28 days of holiday, quarterly bonuses, and clear pathways for career advancement, making it a rewarding place to grow professionally while contributing to a dynamic gaming environment.
