Merkur Slots Keyholder - Part Time - Scunthorpe

Hours per week: 18

Pay rate: £13.08–£14.08 per hour. Night rate: £14.08 per hour between 23:00 and 06:00

As a Keyholder, you will be responsible for ensuring customers feel welcome and for creating the atmosphere needed to deliver a great gaming experience in one of the largest high‑street gaming brands.

Responsibilities

• Take full responsibility for the opening, trading and closing of the venue in the absence of the Venue Manager or Assistant Manager.
• Maintain the venue to the highest housekeeping standards, cleaning gaming equipment, floors, walls and other surfaces.
• Issue customers with change as required and control any personal float allocated, following company procedures.
• Assist with bingo, catering or any other duties directed by the Venue or Duty Manager.
• Payout for machine faults in line with company procedures when authorised by the Venue or Duty Manager.
• Monitor customer behaviour, noting any suspicious or disruptive actions and reporting them to the Venue Manager.
• Ensure all health and safety procedures are followed and report potential hazards to the Venue Manager.
• Complete administrative tasks to 100% accuracy.
• Help ensure promotions run smoothly and achieve success.
• Deliver customer service in line with company standards, aiming for customer delight.
• Escalate customer complaints promptly to a member of management.
• Maintain a high standard of personal presentation, complying with the company dress code.
• Promote responsible gambling strategies and procedures.

Qualifications & Experience

• Flexible and able to work a rota that includes weekends and Bank Holidays.
• Capable of working independently and as part of a team.
• Experience in a similar role within retail, hospitality or gambling sector.
• Strong communication and interpersonal skills.
• Desire to learn, progress, support training of others and act as a role model for the team.
• Cash‑handling experience.

Benefits

• 28 days holiday, including Bank Holidays.
• Quarterly Bonus Scheme.
• Excellent career progression opportunities.
• Contributory pension scheme.
• Life assurance.
• Discounts with high‑street retailers and restaurants through the benefits portal.
• Employee assistance programme.

MERKUR Casino UK Ltd is part of the MERKUR Group, a leading European gaming and entertainment company headquartered in Germany. The group operates internationally with a strong presence in the UK, Spain, the Netherlands, Czech Republic and Serbia, operating more than 230 adult gaming centres and high‑street bingo venues.

Equality & Diversity

MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.