At a Glance
- Tasks: Be the key to a fun and welcoming gaming environment while managing daily operations.
- Company: Join MERKUR Slots, a leading gaming and entertainment company in the UK.
- Benefits: Enjoy 28 days holiday, bonuses, discounts, and excellent career progression.
- Other info: Flexible hours with opportunities for training and leadership development.
- Why this job: Make a real impact in a vibrant team and enhance customer experiences.
- Qualifications: Experience in retail or hospitality, strong teamwork, and cash handling skills.
It's fun to work in a company where people truly BELIEVE in what they're doing! We are committed to bringing passion and customer focus to the business.
About the Role
As a Keyholder you will hold the key to creating a welcoming environment and managing the venue during opening, trading, and closing.
Key Responsibilities
- Take full responsibility for opening, trading and closure of the venue in the absence of the Venue Manager / Assistant Manager.
- Ensure venue housekeeping is of the highest standard, cleaning gaming equipment, floors, walls, and other surfaces.
- Issue customers with change and control any personal float allocated, in accordance with company procedures.
- Assist with bingo, catering or any other duties as required or directed by the Venue/Duty Manager.
- Payout for machine faults in line with Company procedures when authorised by the Venue/Duty Manager.
- Monitor and report suspicious or disruptive customer behaviour to the Venue Manager.
- Ensure all health and safety procedures are adhered to and report hazards.
- Assist with administration to 100% accuracy.
- Ensure promotions run smoothly and are successful.
- Deliver customer service in line with company standards, achieving customer delight.
- Escalate customer complaints promptly to management.
- Maintain high standards of personal presentation and dress code.
- Promote responsible gambling strategies and procedures.
Qualifications and Experience
- Flexible and able to work on a rota basis including weekends and bank holidays.
- Independent initiative and strong teamwork skills.
- Experience in a similar role in retail, hospitality or gambling sector.
- Ready to learn, progress and support the training of others.
- Leadership mindset as a role model for the team.
- Experience with cash handling.
- Will receive industry and compliance training.
Benefits
- 28 days holiday (including Bank Holidays)
- Quarterly bonus scheme
- Excellent career progression opportunities
- Contributory pension scheme
- Life assurance
- Discounts with high‑street retailers and restaurants
- Employee assistance programme
How to Apply
Apply today and our recruitment team will be in touch.
Equal Opportunity Statement
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
About MERKUR Slots
MERKUR Casino UK Ltd is part of the MERKUR Group, one of Europe’s leading gaming and entertainment companies. Operating over 230 adult gaming centres and high‑street bingo venues across the UK, MERKUR Slots brings a modern casino feel to convenient high‑street locations.
Merkur Slots Keyholder - Rugby employer: Merkur Slots UK Limited
At MERKUR Slots, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to excel. As a Keyholder in Rugby, you'll enjoy competitive pay, generous holiday allowances, and excellent career progression opportunities within one of Europe's leading gaming and entertainment companies. Join us for a rewarding experience that combines passion for customer service with a commitment to responsible gaming in a welcoming environment.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots Keyholder - Rugby
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Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
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In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
