At a Glance
- Tasks: Deliver top-notch customer service and maintain a vibrant gaming environment.
- Company: Join MERKUR Slots, a leading brand in gaming and entertainment.
- Benefits: Enjoy 28 days holiday, bonuses, and discounts at high-street retailers.
- Other info: Flexible hours with night shifts available; training provided.
- Why this job: Be part of a dynamic team with excellent career progression opportunities.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 14.75 - 14.75 £ per hour.
- Position Overview
- Team Member – Part Time – Romford
Hours per week: 30 Pay rate: £13.25 – £14.75 per hour Night shift (23:00–06:00): £14.75 per hour
MERKUR Slots is a leading gaming and entertainment brand. Join a market‑leading business that supports your career growth.
About You
- Excellent communication and people skills.
- Passion for first‑class customer service.
- Flexible and able to work on a rota that includes weekends and Bank Holidays.
- Independent initiative and teamwork abilities.
- Experience in retail, hospitality or gambling environment.
- Experience delivering excellent customer service.
- Willingness to learn, develop and adapt.
- Attention to detail.
- Will complete industry and compliance training (provided).
Benefits
- 28 days holiday (including Bank Holidays)
- Quarterly bonus scheme
- Excellent career progression opportunities
- Contributory pension scheme
- Life assurance
- Discounts with high‑street retailers and restaurants via our benefits portal
- Employee assistance programme
Duties
- Maintain venue housekeeping to the highest standards—regular cleaning of gaming equipment, floors, walls and other surfaces.
- Deliver service rounds and refreshment in line with brand guidelines.
- Monitor customer activity and identify suspicious or disruptive behaviour.
- Assist with administration to 100% accuracy.
- Support promotion implementation and success.
- Provide customer service in line with company standards, aiming for customer satisfaction.
- Own and resolve problems, escalating according to the complaints policy.
- Log customer interactions in accordance with policies.
- Adhere to brand dress code and maintain high personal presentation.
- Share product knowledge to enhance the customer journey.
- Understand safeguarding policies and challenge harassment or discrimination on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
- Legal and Equality
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground, including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy.
MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Full job description available on request. Apply today and our recruitment team will be in touch.
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Merkur Slots Team Member - Part Time - Romford employer: Merkur Slots UK Limited
Merkur Slots UK Limited is an excellent employer, offering a vibrant work culture that prioritises customer satisfaction and teamwork. Located in Edmonton, Greater London, employees enjoy competitive benefits such as 28 days of holiday, quarterly bonuses, and clear pathways for career advancement, making it a rewarding place to grow professionally while contributing to a dynamic gaming environment.
