Merkur Slots Supervisor - Part Time - Peterborough

It's fun to work in a company where people truly BELIEVE in what they're doing! Please come and work for us. We're committed to bringing passion and customer focus to the business. Do you want to be part of an exciting market‑leading business that can help your career scale to new heights? Then read on!

About the role

At MERKUR Slots we are passionate about our customers and love giving them a warm welcome. Making sure customers receive great service keeps them coming back. Our colleagues are the heart of our venues, so we invest in training (ours is first class!) and support you to become the best you can be – don't worry if you're not an expert in the industry – we will take care of that.

Key Responsibilities

• To take full responsibility for the opening, trading and closure of the venue.
• To assist the venue manager in the day‑to‑day activities of the venue.
• Through regular inspection, ensure that interior/exterior standards are maintained at a high level and that all housekeeping standards are adhered to.
• Establish and maintain customer service standards on behalf of the Company and maximise income wherever possible.
• To implement appropriate marketing/promotional activities to maximise revenue opportunities.
• To assist the senior managers to maximise business opportunities within the venue.
• To ensure venue cash collections are carried out in a timely and accurate manner, in accordance with Company procedures.
• To ensure that all Company security procedures are adhered to by all employees.
• To conduct regular, random checks of floats, keys etc. on all employees, taking appropriate action where necessary.
• To always ensure the safety of all employees together with the members of the public visiting the venue.
• Ensure that all daily/weekly/periodical administration is completed at the correct time and to the required standard.
• To deal with the day‑to‑day problems arising from employees within the venue.
• To ensure a good working environment is established.
• To promote the company in a positive manner when dealing with internal and external customers or at any other opportunity.
• To actively manage and promote safeguarding and social responsibility measures whilst maintaining excellent customer service.
• To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.

Qualifications & Skills

• Proven experience as a supervisor or similar role within the gaming, retail, hospitality, or similar industry.
• Excellent customer service skills.
• Attention to detail.
• Experience with leading and mentoring others.
• Ability to be flexible and adaptable.
• Flexibility to work both day and night shifts (if your venue is a 24‑hour operation).
• A willingness to learn and develop.

Benefits

• 28 days holiday (including Bank Holidays).
• Quarterly Bonus Scheme.
• Excellent Career Progression Opportunities.
• Contributory Pension Scheme.
• Life Assurance.
• Discounts with high street retailers and restaurants through our benefits portal.
• Employee assistance programme.

Equal Opportunities Statement

MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.