At a Glance
- Tasks: Keep the venue sparkling clean and provide top-notch customer service.
- Company: Join MERKUR Slots, a fun and inclusive gaming environment.
- Benefits: Enjoy 28 days holiday, bonuses, and discounts at popular retailers.
- Other info: Flexible hours with opportunities for career growth in a supportive workplace.
- Why this job: Be part of an exciting team and enhance your customer service skills.
- Qualifications: Great communication skills and a passion for delivering excellent service.
The predicted salary is between 12 - 13 £ per hour.
Position: Team Member – Part Time – Paignton – 6 months FTC
Hours per week: 32. Pay rate: £12.84 – £13.84 per hour. Night rate: £13.84 per hour between 23:00 and 06:00.
Responsibilities
- Ensure the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- Provide service rounds and refreshments in line with brand guidelines.
- Monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
- Assist with any administration as required to 100% accuracy.
- Help ensure that promotions run smoothly and are a success.
- Deliver customer service in line with company standards resulting in customer satisfaction.
- Own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
- Interact with customers during your shift and intervene as appropriate; log such interactions in accordance with policies.
- Maintain a high standard of personal presentation, ensuring the brand dress code is always adhered to while on duty.
- Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
- Gain a good understanding of all company policies and procedures around safeguarding and challenge.
- Actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Qualifications
- Excellent communication and people skills with a passion for providing first‑class service.
- Flexible and able to work on a rota basis that includes weekends and bank holidays.
- Ability to work independently as well as part of a team.
- Experience in retail, hospitality or gambling environment.
- Experience delivering excellent customer service.
- Willingness to learn and develop.
- Attention to detail.
- Industry and compliance training will be provided.
Benefits
- 28 days holiday (including bank holidays)
- Quarterly bonus scheme
- Excellent career progression opportunities
- Contributory pension scheme
- Life assurance
- Discounts with high‑street retailers and restaurants through our benefits portal
- Employee assistance programme
Merkur Slots Team Member - Part Time - Paignton - 6 Months FTC employer: Merkur Slots UK Limited
At MERKUR Slots, we pride ourselves on being an excellent employer, offering a supportive work culture that values diversity and inclusion. Our Paignton location provides team members with flexible working hours, competitive pay rates, and a range of benefits including a quarterly bonus scheme and career progression opportunities. Join us to be part of a dynamic team where your contributions are recognised and rewarded, all while ensuring a safe and enjoyable environment for both employees and customers.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots Team Member - Part Time - Paignton - 6 Months FTC
✨Tip Number 1
Get to know the venue! Before your interview, pop in and familiarise yourself with the place. This shows you’re genuinely interested and gives you a chance to see how the team operates.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of examples from your past experiences where you’ve gone above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Dress to impress! Make sure you’re looking sharp and adhering to the brand’s dress code during your interview. It’s a great way to show you understand the company culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Merkur Slots Team Member - Part Time - Paignton - 6 Months FTC
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Team Member role. Highlight your experience in customer service and any relevant skills that match the job description. We love seeing how you connect your background to what we do!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to navigate!
How to prepare for a job interview at Merkur Slots UK Limited
✨Know the Venue Inside Out
Before your interview, take some time to research the venue and its operations. Familiarise yourself with their gaming equipment, customer service standards, and any promotions they might be running. This will show your genuine interest in the role and help you answer questions more confidently.
✨Show Off Your People Skills
As a Team Member, you'll be interacting with customers regularly. Prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or made someone's day better. This will demonstrate your ability to connect with customers and handle challenges effectively.
✨Dress to Impress
Make sure you adhere to the brand's dress code for your interview. A smart appearance not only reflects well on you but also shows that you understand the importance of personal presentation in this role. It’s all about making a great first impression!
✨Be Ready to Discuss Compliance
Since the role involves monitoring customer behaviour and adhering to company policies, be prepared to discuss your understanding of compliance and safeguarding. Brush up on relevant policies and think about how you would handle various scenarios to ensure a safe and enjoyable environment for everyone.
