At a Glance
- Tasks: Ensure a clean and welcoming venue while delivering top-notch customer service.
- Company: Join MERKUR Slots, a leader in the gaming industry with a focus on teamwork.
- Benefits: Enjoy 28 days holiday, competitive pay, and discounts at high-street retailers.
- Other info: Flexible hours with night shifts and a commitment to a safe workplace.
- Why this job: Be part of an exciting environment with opportunities for career growth and development.
- Qualifications: Great communication skills and experience in retail or hospitality are a plus.
The predicted salary is between 12 - 13 £ per hour.
Position: Team Member – Nights – Part Time – Newmarket
Hours per Week: 30
Pay Rate: £12.84 – £13.84 per hour. Night Rate: £13.84 per hour (23:00-06:00).
Benefits- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high‑street retailers and restaurants via our benefits portal
- Employee Assistance Programme
- Excellent communication and people skills
- Experience in retail, hospitality, or gambling environment
- Delivering excellent customer service
- Flexibility to work a rota, including weekends and Bank Holidays
- Willingness to learn and develop
- Attention to detail
- Will be able to undertake industry and compliance training (provided)
- Ensure venue housekeeping is at the highest standard, regularly cleaning gaming equipment, floors, walls, and other surfaces.
- Deliver service rounds and refreshments in line with brand guidelines.
- Monitor customer actions and behaviour, noting suspicious or disruptive conduct.
- Assist with accurate administration as required.
- Support promotions to run smoothly and successfully.
- Provide customer service aligned with company standards, achieving high satisfaction.
- Own and resolve problems, escalating appropriately following the complaints policy.
- Interact with customers during the shift and intervene as needed, logging all interactions per policy.
- Maintain high personal presentation and adhere to brand dress code while on duty.
- Develop and apply product knowledge to support customers’ journeys.
- Understand and apply safeguarding policies, actively discouraging harassment, victimisation, or discrimination based on protected characteristics.
Merkur Slots Team Member - Nights - Part Time - Newmarket employer: Merkur Slots UK Limited
At MERKUR Slots, we pride ourselves on being an excellent employer, offering a supportive work culture that values communication and teamwork. Our part-time Team Members enjoy competitive pay rates, generous holiday allowances, and a range of benefits including career progression opportunities and discounts with high-street retailers. Located in Newmarket, we foster an inclusive environment where employees can thrive and develop their skills while delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots Team Member - Nights - Part Time - Newmarket
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on MERKUR Slots. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their night crew.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress to impress! Even though it’s a night shift, showing up looking sharp can make a great first impression. Stick to the brand dress code if you know it, or just aim for smart casual to show you mean business.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Merkur Slots Team Member - Nights - Part Time - Newmarket
Some tips for your application 🫡
Show Off Your Communication Skills:Since we're all about excellent communication, make sure your application highlights your people skills. Share examples of how you've interacted with customers or worked in a team to show us you're the right fit!
Tailor Your Experience:Got experience in retail, hospitality, or gambling? Perfect! Tailor your application to showcase relevant experiences that align with the role. We want to see how your background makes you a great candidate for our team.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you stand out. Remember, less is often more!
Apply Through Our Website:We encourage you to apply through our website for a smooth process. It’s super easy, and you'll get all the info you need about the role and our company. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Merkur Slots UK Limited
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Team Member at MERKUR Slots. Familiarise yourself with their focus on customer service and venue housekeeping. This will help you demonstrate how your skills and experience align with what they’re looking for.
✨Show Off Your People Skills
Since excellent communication and people skills are key for this role, think of examples from your past experiences in retail or hospitality where you’ve successfully interacted with customers. Be ready to share these stories during the interview to showcase your ability to deliver top-notch service.
✨Flexibility is Key
This position requires flexibility to work nights, weekends, and Bank Holidays. Be prepared to discuss your availability and willingness to adapt to the rota. Highlight any previous roles where you’ve had to be flexible with your hours, as this will show you’re a good fit for the team.
✨Dress to Impress
First impressions matter! Make sure you adhere to the brand dress code and present yourself well for the interview. This not only shows respect for the company but also reflects your understanding of the importance of personal presentation in the role.
