At a Glance
- Tasks: Ensure a clean and welcoming venue while providing top-notch customer service.
- Company: Join MERKUR Slots, a leader in the gaming industry with a focus on inclusivity.
- Benefits: Enjoy 28 days holiday, bonuses, and discounts at popular retailers.
- Other info: Opportunities for career growth in a supportive and diverse environment.
- Why this job: Be part of a fun team, working nights with flexible hours and great pay.
- Qualifications: Strong communication skills and a passion for excellent service are essential.
The predicted salary is between 12 - 14 £ per hour.
Position: Team Member – Nights – Part Time (Newark)
Hours and Pay: 24 hours per week. Pay £12.84 - £13.84 per hour. Night rate £13.84 per hour between 23:00 and 06:00.
Responsibilities:
- Ensure venue housekeeping meets highest standards, including cleaning gaming equipment, floors, walls, and other surfaces.
- Offer service rounds and refreshments in line with brand guidelines.
- Monitor customer behaviour, noting any suspicious or disruptive actions.
- Assist with administration to 100% accuracy.
- Help run promotions smoothly and successfully.
- Carry out customer service in line with company standards to achieve customer satisfaction.
- Own and resolve problems, escalating where appropriate per the complaints policy.
- Interact with customers during shifts and log interactions per policy.
- Maintain a high standard of personal presentation and adhere to brand dress code while on duty.
- Achieve, maintain, and impart product knowledge to support the customer journey and enjoyment.
- Get a good understanding of all company policies and procedures around safeguarding.
- Actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Qualifications:
- Excellent communication and people skills.
- Passion for providing first‑class service.
- Flexible and able to work on a rota basis, including weekends and bank holidays.
- Able to work independently and as part of a team.
- Experience in retail, hospitality or gambling environments.
- Experience delivering excellent customer service.
- Willingness to learn and develop.
- Attention to detail.
- Compliance training will be provided.
Benefits:
- 28 days holiday (including bank holidays).
- Quarterly bonus scheme.
- Excellent career progression opportunities.
- Contributory pension scheme.
- Life assurance.
- Discounts with high street retailers and restaurants through our benefits portal.
- Employee assistance programme.
Equal Opportunities: MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots Team Member - Nights - Part Time - Newark in Newark on Trent employer: Merkur Slots UK Limited
MERKUR Slots is an exceptional employer that prioritises a supportive and inclusive work culture, offering part-time team members in Newark the chance to thrive in a dynamic environment. With competitive pay rates, generous holiday allowances, and a commitment to employee development, staff can enjoy meaningful career progression while being part of a team that values first-class service and customer satisfaction. The company also provides unique benefits such as a quarterly bonus scheme and discounts with high street retailers, making it an attractive place for those seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots Team Member - Nights - Part Time - Newark in Newark on Trent
✨Tip Number 1
Get to know the company culture! Before your interview, check out MERKUR Slots' social media and website. Understanding their vibe will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in customer service.
✨Tip Number 3
Dress to impress! Make sure you’re looking sharp and adhering to the brand dress code. First impressions count, especially in a customer-facing role like this one.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, don’t forget to apply through our website for the best chance!
We think you need these skills to ace Merkur Slots Team Member - Nights - Part Time - Newark in Newark on Trent
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Team Member role. Highlight your experience in customer service and any relevant skills that match the job description. We love seeing how you connect your background to what we do!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to the facts about your experience and why you want to join us at Merkur Slots.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Merkur Slots UK Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Team Member at Merkur Slots. Familiarise yourself with their customer service standards and how to maintain venue housekeeping. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Show Off Your People Skills
Since this role involves interacting with customers, be prepared to demonstrate your excellent communication and people skills. Think of examples from your past experiences where you've provided first-class service or resolved issues effectively. This will help you stand out as a candidate who can enhance the customer experience.
✨Dress to Impress
Adhering to the brand dress code is crucial, so make sure you present yourself well for the interview. Dressing smartly not only shows respect for the company but also reflects your understanding of the importance of personal presentation in the hospitality and gaming environments.
✨Be Ready to Discuss Compliance
Understanding company policies around safeguarding and anti-discrimination is key for this position. Brush up on these topics and be ready to discuss how you would handle situations involving customer behaviour or complaints. This will demonstrate your commitment to creating a safe and welcoming environment for everyone.
