At a Glance
- Tasks: Lead a vibrant gaming venue, ensuring top-notch customer service and maximising sales.
- Company: Join MERKUR Slots, a leading gaming and entertainment company with a fun culture.
- Benefits: Enjoy 28 days holiday, bonuses, career progression, and discounts at high street retailers.
- Other info: Flexible shifts and a commitment to a safe, inclusive work environment.
- Why this job: Be part of an exciting team, making your venue the best place for customers and staff.
- Qualifications: Management experience in retail or hospitality, strong communication, and organisational skills.
The predicted salary is between 40060 - 40060 £ per year.
It's fun to work in a company where people truly BELIEVE in what they're doing! Please come and work for us. We're committed to bringing passion and customer focus to the business.
Salary: £40,060.80 per annum - Plus Bonus opportunities.
Hours per week: 45.
MERKUR Slots is part of the MERKUR Group, a leading gaming and entertainment company with a presence in multiple countries. This role is based in the UK and involves managing a licensed gaming centre.
About you
- Maximising sales in the venue through a range of marketing and promotional activity.
- Ensuring the very highest standards of presentation and customer services.
- Management experience within retail, hospitality or the gambling sector is desired.
- Experience with management reporting and administration.
- Experienced managing a team.
- Experience with creating staff rotas.
- Excellent communication and organisational skills.
- Ability to be flexible and adaptable.
- Understanding of budgeting as well as Profit and Loss reports.
- Flexibility to work both day and night shifts (if your venue is a 24-hour operation).
Responsibilities
- Overall responsibility for the performance and profitability of a licensed gaming centre.
- Champion company standards and best practice within the venue.
- Ensure marketing, promotional activities and events are delivered correctly.
- Maintain physical and personal security.
- Control cash/assets and minimise risk of loss.
- Provide excellent customer service at all times and build relationships with regular customers.
- Operate in accordance with LCCP (License conditions).
- Develop and train the team in line with launches and company policy.
- Ensure staff are properly managed and address performance or misconduct promptly and professionally.
- Recruitment and training of new team members for the venue.
- Monitor market and competitor activity.
- Ensure venue cash collections are carried out according to company procedures.
- Monitor and analyse machine income levels and achieve KPIs and audits (including international, compliance, etc.).
- Adhere to health and safety practices to operate the venue safely.
- Complete administration tasks to required standards and timelines.
- Promote safeguarding and social responsibility measures.
- Respond positively and promptly to customer feedback/enquiries.
- Maintain high standards of personal presentation and ensure staff adhere to the brand dress code.
- Discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers.
Benefits
- 28 days holiday (including Bank Holidays).
- Quarterly Bonus Scheme.
- Excellent Career Progression Opportunities.
- Contributory Pension Scheme.
- Life Assurance.
- Discounts with high street retailers and restaurants through benefits portal.
- Employee assistance programme.
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited grounds; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
MERKUR Casino UK operates a number of venues throughout the UK with over 220 Adult Gaming Centres under the MERKUR Slots brand.
Merkur Slots Venue Manager - Upton Park employer: Merkur Slots UK Limited
At MERKUR Slots, we pride ourselves on fostering a vibrant and inclusive work culture where passion for customer service and team collaboration are at the forefront. As a Venue Manager in Upton Park, you will enjoy competitive benefits including a quarterly bonus scheme, excellent career progression opportunities, and a supportive environment that prioritises employee well-being and development. Join us to lead a dynamic team in creating an exceptional gaming experience while enjoying the perks of working for a leading entertainment company.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots Venue Manager - Upton Park
✨Tip Number 1
Get to know the company inside out! Before your interview, check out MERKUR Slots' website and social media. Understanding their values and what makes them tick will help you connect during the chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. This will help you feel more confident and articulate when discussing your management experience and customer service skills.
✨Tip Number 3
Show off your personality! When you're in the interview, let your passion for the gaming and entertainment industry shine through. Share stories that highlight your leadership style and how you've created a positive environment for both customers and staff.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're genuinely interested in the role and gives you another chance to reiterate why you're the perfect fit for the Venue Manager position.
We think you need these skills to ace Merkur Slots Venue Manager - Upton Park
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you truly believe in what we do at MERKUR Slots and how you can contribute to making our venue the best in town.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in management, customer service, and the gaming sector. We love seeing how your skills align with our needs, so don’t hold back on showcasing your achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot. This helps us quickly see why you’d be a great fit for the Venue Manager role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Merkur Slots UK Limited
✨Know Your Venue Inside Out
Before the interview, make sure you research MERKUR Slots and understand their values, services, and what makes their venues stand out. Familiarise yourself with their marketing strategies and customer service approach, as this will show your genuine interest in the role.
✨Showcase Your Management Skills
Prepare examples from your past experiences that highlight your management abilities, especially in retail or hospitality. Be ready to discuss how you've successfully led a team, handled performance issues, and created staff rotas, as these are crucial for the Venue Manager position.
✨Demonstrate Customer Focus
Since customer service is key in this role, think of specific instances where you've gone above and beyond for customers. Share how you built relationships with regulars and handled feedback, as this will illustrate your commitment to creating a welcoming environment.
✨Be Ready for Financial Discussions
Brush up on your understanding of budgeting and Profit and Loss reports. Be prepared to discuss how you've managed finances in previous roles, as this knowledge is essential for ensuring the profitability of the venue.
