At a Glance
- Tasks: Lead a vibrant gaming venue, ensuring top-notch customer service and team development.
- Company: Join MERKUR Slots, a leading gaming provider with a passion for customer experience.
- Benefits: Enjoy 28 days holiday, bonuses, career progression, and discounts at high street retailers.
- Other info: Flexible shifts and a supportive team culture await you!
- Why this job: Be part of an exciting industry and make a real impact in a fun environment.
- Qualifications: Management experience in retail, hospitality, or gaming is preferred.
The predicted salary is between 36340 - 36340 € per year.
It's fun to work in a company where people truly BELIEVE in what they're doing! We are committed to bringing passion and customer focus to the business. Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on!
Salary: £36,340.20 per annum plus bonus opportunities
Hours per week: 45
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
We are looking for enthusiastic individuals who thrive on a challenge and want to learn. If you are looking for something new and have experience of being a great leader within a similar industry, retail or hospitality, then we would love to hear from you.
About you:
- Maximising sales in the venue through a range of marketing and promotional activity.
- Ensuring the very highest standards of presentation and customer services.
- Ability to work to budgeted targets.
- Management experience within retail, hospitality or the gambling sector is desired.
- Experience with management reporting and administration.
- Experienced managing a team.
- Experience with creating staff rotas.
- Excellent communication and organisational skills.
- Ability to be flexible and adaptable.
- Understanding of budgeting as well as Profit and Loss reports.
- Flexibility to work both day and night shifts (if your venue is a 24-hour operation).
Benefits:
- 28 days holiday (including Bank Holidays).
- Quarterly Bonus Scheme.
- Excellent Career Progression Opportunities.
- Contributory Pension Scheme.
- Life Assurance.
- Discounts with high street retailers and restaurants through our benefits portal.
- Employee assistance programme.
Duties include but are not limited to:
- Overall responsibility for the performance and profitability of a licensed gaming centre.
- Champion company standards and best practice within venue.
- Marketing, promotional activities and events are delivered correctly.
- Physical and personal security is maintained.
- Cash/assets are controlled, and any risk of loss is minimised.
- Excellent customer service at all times, building and maintaining relationships with regular customers.
- Operate in accordance with LCCP.
- Development of your team and training to be completed in line with launches, refreshed and in line with company policy.
- Ensure that staff are being properly managed and any instances of poor performance or misconduct are dealt with in a timely and professional manner.
- Recruitment and training of any new team members for your venue.
- Market and competitor awareness.
- To ensure venue cash collections are carried out in accordance with Company procedures.
- To monitor and analyse machine income levels.
- To achieve KPIs and audits; this includes international, compliance, etc.
- Adhere to all health and safety practices and procedures ensuring the venue operates in a safe manner.
- Ensure that all administration tasks are completed at the correct time and to the required standard.
- To actively manage and promote safeguarding and social responsibility measures.
- To respond positively, promptly and appropriately to all customer feedback/enquiries.
- To maintain a high standard of personal presentation and ensure that all employees always adhere to the brand dress code.
- To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots Venue Manager Luton employer: Merkur Slots UK Limited
At MERKUR Slots, we pride ourselves on fostering a vibrant and supportive work culture where our employees are at the heart of everything we do. With excellent career progression opportunities, comprehensive training, and a commitment to employee well-being, we ensure that our Venue Managers in Luton not only thrive in their roles but also enjoy a fulfilling career path. Join us for a rewarding experience where your passion for customer service and leadership can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots Venue Manager Luton
✨Tip Number 1
Get to know the company culture! Before your interview, check out MERKUR Slots' social media and website. Understanding their values and what makes them tick will help you connect during your chat.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or tackled challenges in retail or hospitality. This will show them you're the enthusiastic leader they're looking for.
✨Tip Number 3
Be ready to discuss customer service! MERKUR Slots is all about giving customers a warm welcome, so prepare to share how you've gone above and beyond to create great experiences in your previous roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in joining the MERKUR family!
We think you need these skills to ace Merkur Slots Venue Manager Luton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm shine through! We want to see that you truly believe in providing excellent customer service and creating a welcoming environment for our guests.
Tailor Your CV:Make sure to customise your CV to highlight your relevant experience in retail, hospitality, or management. We’re looking for leaders who can drive performance, so showcase your achievements and skills that align with the Venue Manager role.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your information well, so it’s easy for us to see why you’d be a great fit for our team at MERKUR Slots.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with MERKUR Slots.
How to prepare for a job interview at Merkur Slots UK Limited
✨Know Your Venue
Before the interview, take some time to research MERKUR Slots and their venues. Familiarise yourself with their customer service approach and any recent promotions or events. This will show your genuine interest in the company and help you discuss how you can contribute to making the venue the best in town.
✨Showcase Your Leadership Skills
As a Venue Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team, dealt with challenges, or improved customer satisfaction. Highlighting these skills will reassure them that you're ready to lead their team effectively.
✨Understand the Numbers
Since the role involves budgeting and profit analysis, brush up on your understanding of financial reports, especially Profit and Loss statements. Be ready to discuss how you've managed budgets in previous roles and how you can apply that knowledge to maximise sales at MERKUR Slots.
✨Emphasise Customer Focus
MERKUR Slots prides itself on excellent customer service. Think of specific instances where you've gone above and beyond for customers in your previous roles. Be prepared to share these stories during the interview to illustrate your commitment to providing a warm welcome and great experience for all customers.
