At a Glance
- Tasks: Keep our venue sparkling clean and provide top-notch customer service.
- Company: Join MERKUR Slots, a leading gaming and entertainment company in the UK.
- Benefits: Enjoy 28 days holiday, bonuses, and discounts at high street retailers.
- Other info: Flexible hours with excellent career progression opportunities await you!
- Why this job: Be part of a fun team and make customers' experiences unforgettable.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 12 - 13 £ per hour.
Position: Team Member – Thetford
Hours per week: 16
Pay rate: £12.84 - £13.84 per hour; night rate: £13.84 per hour (23:00-06:00).
About the Company
MERKUR Slots is part of the MERKUR Group, a leading gaming and entertainment company operating venues across the UK.
Responsibilities
- Maintain highest standards of venue housekeeping, cleaning gaming equipment, floors, walls, and other surfaces.
- Provide service rounds and refreshments in line with brand guidelines.
- Monitor customer behaviour, noting suspicious or disruptive activity.
- Assist with administration to 100% accuracy.
- Ensure promotions run smoothly and are successful.
- Deliver customer service in line with company standards and achieve customer satisfaction.
- Own and resolve problems, escalating appropriately per the complaints policy.
- Interact with customers throughout the shift, logging interactions as required.
- Maintain high standard of personal presentation and adhere to the brand dress code.
- Offer product knowledge to support customer journey and enjoyment.
- Understand and apply safeguarding policies and challenge any harassment, discrimination, or victimisation.
Qualifications
- Excellent communication and people skills.
- Experience in retail, hospitality or gambling environments.
- Demonstrated ability to deliver excellent customer service.
- Willingness to learn and develop.
- Flexible and able to work a rota including weekends and bank holidays.
- Ability to work independently and as part of a team.
- Attention to detail.
Benefits
- 28 days holiday (including bank holidays)
- Quarterly bonus scheme
- Excellent career progression opportunities
- Contributory pension scheme
- Life assurance
- Discounts with high street retailers and restaurants via benefits portal
- Employee assistance programme
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots Team Member - Part Time - Thetford employer: Merkur Slots UK Limited
MERKUR Slots is an exceptional employer, offering a vibrant work culture in Thetford that prioritises employee well-being and development. With competitive pay rates, a generous holiday allowance, and a commitment to career progression, team members can thrive in a supportive environment while enjoying unique benefits such as discounts with high street retailers. Join us to be part of a dynamic team dedicated to delivering outstanding customer service in the gaming and entertainment industry.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots Team Member - Part Time - Thetford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on MERKUR Slots. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience in retail or hospitality can translate into delivering top-notch customer service at MERKUR Slots.
✨Tip Number 3
Dress to impress! Make sure you adhere to the brand dress code during your interview. Looking sharp not only boosts your confidence but also shows that you respect the company's standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. And remember, apply through our website for the best chance!
We think you need these skills to ace Merkur Slots Team Member - Part Time - Thetford
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Team Member role at MERKUR Slots. Highlight your experience in customer service and any relevant skills that match the job description. We love seeing how you connect your background to what we do!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to the good stuff. Use bullet points if it helps to organise your thoughts!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Merkur Slots UK Limited
✨Know the Company
Before your interview, take some time to research MERKUR Slots. Understand their values, mission, and what makes them stand out in the gaming and entertainment industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer interaction, prepare examples from your past experiences where you delivered excellent customer service. Think about situations where you resolved issues or went above and beyond for a customer, as these stories will resonate well with the interviewers.
✨Dress to Impress
Adhering to the brand dress code is crucial, so make sure you present yourself well during the interview. Opt for smart-casual attire that reflects the company’s image. This shows that you understand the importance of personal presentation in the role you're applying for.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
