At a Glance
- Tasks: Join us as a Team Member, ensuring customers have an amazing gaming experience!
- Company: MERKUR Slots is a leading gaming provider in Europe, with over 220 venues in the UK.
- Benefits: Enjoy 28 days holiday, monthly bonuses, and discounts at high street retailers!
- Why this job: Be part of a fun team that values your growth and offers excellent career progression.
- Qualifications: Great communication skills and a passion for customer service are essential; no prior experience needed!
- Other info: Flexible hours including weekends; training provided to help you succeed.
It's fun to work in a company where people truly BELIEVE in what they're doing! Please come and work for us. We're committed to bringing passion and customer focus to the business. Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on!
Position: Team Member - New Malden
Hours Per Week: 30
Pay Rate: £12.74 - £14.24 per hour
Night Rate: £14.24 per hour between 23:00 and 06:00
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time. Our colleagues are the heart of our venues that's why we invest in training (ours is 1st class!) and support you to be the best you can be – don't worry if you are not an expert within our industry – we will take care of that.
Working as a Team Member you hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!
Who Are Merkur?
MERKUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand.
Have we got your attention? Want to know what's in it for you?
About you:
- We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service.
- We need you to be flexible and able to work on a rota basis that includes weekends and Bank Holidays.
- You must be able to work on your own initiative, as well as part of a team.
- Experience working in a retail, hospitality or gambling environment.
- Experienced delivering excellent customer service.
- Willingness to learn and develop.
- Flexible and dedicated.
- Attention to detail.
- Industry and compliance training will be given.
Benefits:
- 28 days holiday (including Bank Holidays)
- Monthly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but are not limited to:
- To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- To ensure service rounds and refreshments are offered in line with brand guidelines.
- To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
- To assist with any administration as required to 100% accuracy.
- To help ensure that promotions run smoothly and are a success.
- To ensure that customer service is carried out in line with company standards and results in 'customer satisfaction'.
- To own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
- To interact with customers through your shift and intervene as appropriate. Such interactions must be logged in accordance with policies.
- To maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
- Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
- Gain a good understanding of all company policies and procedures around safeguarding and challenge 25.
- To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots Team Member - Part Time - New Malden employer: Merkur Slots UK Limited
Contact Detail:
Merkur Slots UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots Team Member - Part Time - New Malden
✨Tip Number 1
Familiarise yourself with the gaming industry and customer service best practices. Understanding the basics of how Merkur Slots operates and what makes their customer experience stand out will give you an edge during interviews.
✨Tip Number 2
Showcase your flexibility and willingness to work varied hours, including weekends and bank holidays. Be prepared to discuss your availability openly, as this is crucial for a part-time role in a busy environment.
✨Tip Number 3
Prepare to demonstrate your communication skills through role-play scenarios or examples from past experiences. Being able to effectively engage with customers is key to succeeding in this position.
✨Tip Number 4
Research Merkur Slots' values and mission. Aligning your personal values with theirs can help you articulate why you're a great fit for the team, making your application more compelling.
We think you need these skills to ace Merkur Slots Team Member - Part Time - New Malden
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Team Member at Merkur Slots. Highlight your customer service skills and any relevant experience in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills, flexibility, and any previous roles in retail or hospitality.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work as part of a team. Mention why you want to work for Merkur Slots specifically and how you can contribute to their success.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Merkur Slots UK Limited
✨Show Your Passion for Customer Service
Since the role is all about providing excellent customer service, make sure to express your enthusiasm for helping customers. Share examples from your past experiences where you went above and beyond to ensure a great experience for someone.
✨Demonstrate Flexibility
The job requires working on a rota basis, including weekends and Bank Holidays. Be prepared to discuss your availability and willingness to adapt to different shifts. Highlight any previous roles where you had to be flexible with your hours.
✨Emphasise Teamwork and Initiative
As a Team Member, you'll need to work well both independently and as part of a team. Prepare to share instances where you successfully collaborated with others, as well as times when you took the initiative to solve a problem or improve a situation.
✨Understand the Company Culture
Research MERKUR Slots and their values before the interview. Familiarise yourself with their commitment to customer focus and training. This will help you align your answers with what they are looking for in a candidate and show that you're genuinely interested in being part of their team.