At a Glance
- Tasks: Ensure customers enjoy a top-notch gaming experience while maintaining venue standards.
- Company: Join the vibrant team at MERKUR Slots, where fun meets professionalism.
- Benefits: Enjoy 28 days holiday, bonuses, and discounts at popular retailers.
- Other info: Flexible hours, including nights and weekends, to fit your schedule.
- Why this job: Be part of an exciting environment with great career growth opportunities.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 13.84 - 13.84 £ per hour.
Position: Team Member – Part Time
Hours per week: 18
Pay Rate: £12.84 – £13.84 per hour
Night Rate: £13.84 per hour (23:00–06:00)
About the role
You will work as a Team Member at MERKUR Slots, ensuring customers receive a welcoming and high‑quality gaming experience. You will perform housekeeping, service rounds, monitor customer behaviour, assist with administration, support promotions, and maintain brand presentation standards.
Key responsibilities
- Maintain venue housekeeping standards, cleaning equipment, floors, walls, and surfaces.
- Provide service rounds and refreshments following brand guidelines.
- Monitor customer actions and behaviour, reporting suspicious or disruptive conduct.
- Assist with administration to 100% accuracy.
- Support promotions to run smoothly and successfully.
- Deliver customer service in line with company standards and achieve customer satisfaction.
- Own and resolve problems, escalating appropriately per the complaints policy.
- Log customer interactions in accordance with policies.
- Maintain personal presentation and adhere to dress code.
- Impart product knowledge to enhance customer journey and enjoyment.
- Understand and apply safeguarding policies and challenge harassment, victimisation, or discrimination.
Qualifications and experience
- Excellent communication and people skills.
- Experience delivering outstanding customer service in retail, hospitality, or gambling environments.
- Flexible and able to work on a rota basis including weekends and bank holidays.
- Ability to work independently and as part of a team.
- Willingness to learn and develop.
- Attention to detail.
- Industry and compliance training will be provided.
Benefits
- 28 days holiday (including bank holidays)
- Quarterly bonus scheme
- Excellent career progression opportunities
- Contributory pension scheme
- Life assurance
- Discounts with high street retailers and restaurants via the benefits portal
- Employee assistance programme
Equal Opportunity Statement
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground, including age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. We are committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots Team Member - Part Time - Millfield employer: Merkur Slots UK Limited
MERKUR Slots is an excellent employer that prioritises a welcoming and high-quality work environment for its team members. With competitive pay rates, a generous benefits package including 28 days of holiday and a quarterly bonus scheme, as well as strong career progression opportunities, employees can thrive both personally and professionally. Located in Millfield, the company fosters a supportive culture that values teamwork and individual growth, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots Team Member - Part Time - Millfield
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Merkur Slots UK Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Merkur Slots UK Limited and let us see your personality shine through!
We think you need these skills to ace Merkur Slots Team Member - Part Time - Millfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Merkur Slots UK Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Merkur Slots UK Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Merkur Slots UK Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Merkur Slots UK Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Merkur Slots UK Limited will surely appreciate.
