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- Tasks: Join us as a Team Member, ensuring customers have an amazing gaming experience!
- Company: MERKUR Slots is a leading gaming provider in Europe, with over 220 venues in the UK.
- Benefits: Enjoy 28 days holiday, monthly bonuses, career progression, and discounts at top retailers!
- Why this job: Be part of a passionate team that values customer service and personal growth.
- Qualifications: Excellent communication skills and a passion for customer service are essential.
- Other info: Flexible hours, including weekends and Bank Holidays, with full training provided.
It's fun to work in a company where people truly BELIEVE in what they're doing! Please come and work for us. We're committed to bringing passion and customer focus to the business. Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on!
Position: Team Member - Part Time - Grantham
Hours Per Week: 16
Pay Rate: £12.33 - £13.33 per hour
Night Rate: £13.33 per hour between 23:00 and 06:00
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time. Our colleagues are the heart of our venues that's why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
Working as a Team Member you hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!
About you:
- Excellent communication and people skills
- Passion for providing first-class service
- Flexible and able to work on a rota basis that includes weekends and Bank Holidays
- Able to work on your own initiative, as well as part of a team
- Experience working in a retail, hospitality or gambling environment
- Experienced delivering excellent customer service
- Willingness to learn and develop
- Attention to detail
Benefits:
- 28 days holiday (including Bank Holidays)
- Monthly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but are not limited to:
- Ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- Ensure service rounds and refreshments are offered in line with brand guidelines.
- Monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
- Assist with any administration as required to 100% accuracy.
- Help ensure that promotions run smoothly and are a success.
- Ensure that customer service is carried out in line with company standards and results in "customer satisfaction".
- Own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
- Interact with customers through your shift and intervene as appropriate. Such interactions must be logged in accordance with policies.
- Maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
- Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
- Gain a good understanding of all company policies and procedures around safeguarding and challenge 25.
- Actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots Team Member - Part Time - Grantham employer: Merkur Slots UK Limited
Contact Detail:
Merkur Slots UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots Team Member - Part Time - Grantham
✨Tip Number 1
Familiarise yourself with the gaming industry and customer service best practices. Understanding the basics of how gaming machines work and what makes for a great customer experience can set you apart during your interactions with the hiring team.
✨Tip Number 2
Showcase your flexibility and willingness to work varied hours, including weekends and bank holidays. Be prepared to discuss your availability openly, as this is crucial for a part-time role in a busy environment like MERKUR Slots.
✨Tip Number 3
Demonstrate your communication skills by engaging with staff and customers in a friendly manner during your visit to the venue. This will not only give you insight into the workplace culture but also show your potential employers that you embody the customer-focused attitude they value.
✨Tip Number 4
Research MERKUR Slots and their values. Being able to articulate why you want to work for them and how you align with their commitment to customer service will make a strong impression during any informal discussions or interviews.
We think you need these skills to ace Merkur Slots Team Member - Part Time - Grantham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, retail, or hospitality. Emphasise any roles where you demonstrated excellent communication skills and a passion for providing first-class service.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role at Merkur Slots. Mention specific reasons why you want to work there and how your skills align with their commitment to customer focus and creating a welcoming atmosphere.
Showcase Flexibility: In your application, clearly state your availability to work on a rota basis, including weekends and Bank Holidays. This shows that you are adaptable and willing to meet the company's scheduling needs.
Highlight Willingness to Learn: Express your eagerness to learn and develop within the role. Mention any previous experiences where you quickly adapted to new environments or acquired new skills, as this aligns with Merkur's investment in training.
How to prepare for a job interview at Merkur Slots UK Limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Flexibility
Since the role requires working on a rota basis, be prepared to discuss your availability and willingness to work weekends and Bank Holidays. Highlight any previous experience in flexible roles to show you can adapt to the needs of the business.
✨Emphasise Teamwork Skills
As a Team Member, you'll need to work well with others. Be ready to talk about times when you've successfully collaborated with colleagues to achieve a common goal or improve customer experiences.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult customers or ensuring compliance with company policies. Think of relevant scenarios from your past and how you resolved them effectively.
