At a Glance
- Tasks: Create a welcoming atmosphere and deliver an amazing gaming experience for customers.
- Company: Join MERKUR, a leading gaming and entertainment company with a vibrant culture.
- Benefits: Enjoy 28 days holiday, bonuses, discounts, and great career progression opportunities.
- Other info: Flexible hours with opportunities to learn and grow in a dynamic environment.
- Why this job: Be part of a fun team and make a real difference in customer experiences.
- Qualifications: Great communication skills and a passion for excellent customer service.
The predicted salary is between 13.84 - 13.84 £ per hour.
- Position
- Team Member – Part Time – Chelmsley Wood
- Hours & Pay
Hours Per Week: 30 Pay Rate: £12.84 – £13.84 per hour Night Rate: £13.84 per hour between 23:00 and 06:00
About the Role
Working as a Team Member you hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience.
About Merkür
MERKUR Casino UK Ltd is part of the MERKUR Group, one of Europe’s leading gaming and entertainment companies.
The group operates internationally with a strong presence in Germany and many UK venues, including over 230 adult gaming centres and high‑street bingo venues.
About You
- Excellent communication and people skills.
- Passion for providing first‑class service.
- Flexible and able to work on a rota basis that includes weekends and Bank Holidays.
- Can work on your own initiative and as part of a team.
- Experience working in a retail, hospitality or gambling environment.
- Experience delivering excellent customer service.
- Willingness to learn and develop.
- Attention to detail.
Duties & Responsibilities
- Ensure venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- Provide service rounds and refreshments in line with brand guidelines.
- Monitor customers’ actions and behaviour, noting any suspicious or disruptive behaviour.
- Assist with any administration required to 100% accuracy.
- Help ensure promotions run smoothly and are a success.
- Deliver customer service in line with company standards and achieve customer satisfaction.
- Own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
- Interact with customers through your shift and intervene as appropriate, logging interactions in accordance with policy.
- Maintain a high standard of personal presentation ensuring the brand dress code is adhered to while on duty.
- Achieve, maintain and impart great product knowledge to support the customer journey and enjoyment.
- Gain a good understanding of all company policies and procedures around safeguarding and challenge.
- Actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Benefits
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high‑street retailers and restaurants via the benefits portal
- Employee assistance programme
- Equal Employment Opportunity
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy.
MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Apply
Apply today and our recruitment team will be in touch!
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Merkur Slots Team Member - Part Time - Chelmsley Wood employer: Merkur Slots UK Limited
Merkur Slots UK Limited is an excellent employer, offering a vibrant work culture that prioritises customer satisfaction and teamwork. Located in Edmonton, Greater London, employees enjoy competitive benefits such as 28 days of holiday, quarterly bonuses, and clear pathways for career advancement, making it a rewarding place to grow professionally while contributing to a dynamic gaming environment.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots Team Member - Part Time - Chelmsley Wood
✨Get Involved in Local Events
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We think you need these skills to ace Merkur Slots Team Member - Part Time - Chelmsley Wood
Some tips for your application 🫡
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As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
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Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
