Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Team Member, creating a welcoming atmosphere for our customers at night.
- Company: MERKUR Slots is a leading gaming provider in Europe, with over 220 venues in the UK.
- Benefits: Enjoy 28 days holiday, monthly bonuses, career progression, and discounts at high street retailers.
- Why this job: Be part of a passionate team that values customer service and offers excellent training.
- Qualifications: Excellent communication skills, flexibility, and a passion for customer service are essential.
- Other info: Full training provided; no prior experience necessary!
Merkur Slots Team Member – Nights – Rugby page is loaded
Merkur Slots Team Member – Nights – Rugby
Apply locations Rugby time type Full time posted on Posted Yesterday time left to apply End Date: July 25, 2025 (11 days left to apply) job requisition id JR1002041
It\’s fun to work in a company where people truly BELIEVE in what they\’re doing!
Please come and work for us
We\’re committed to bringing passion and customer focus to the business.
Do you want to be part of an exciting market-leading business that can help your career scale to new heights?
Then read on!
Position: Team Member -Nights – Rugby
Hours Per Week: 40
Pay Rate: £12.33- £13.33 per hour
Night Rate: £13.33 per hour between 23:00 and 06:00
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
Working as a Team Member you hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!
Who Are Merkur?
MERKUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand.
Have we got your attention? Want to know what’s in it for you?
About you:
We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service. We need you to be flexible and able to work on a rota basis that includes weekends and Bank Holidays. You must be able to work on your own initiative, as well as part of a team.
- Experience working in a retail, hospitality or gambling environment
- Experienced delivering excellent customer service
- Willingness to learn and develop
- Flexible and dedicated
- Attention to detail
- Industry and compliance training will be given
Benefits:
- 28 days holiday (including Bank Holidays)
- Monthly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but not limited to:
- To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- To ensure service rounds and refreshments are offered in line with brand guidelines.
- To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
- To assist with any administration as required to 100% accuracy.
- To help ensure that promotions run smoothly and are a success.
- To ensure that customer service is carried out in line with company standards and results in \”customer satisfaction\”.
- To own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
- To interact with customers through your shift and intervene as appropriate. Such interactions must be logged in accordance with policies.
- To maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
- Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
- Gain a good understanding of all company policies and procedures around safeguarding and challenge 25
- To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
- Full job description can be provided on request
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
INDTMKEY
If you like wild growth and working with happy, enthusiastic over-achievers, you\’ll enjoy your career with us!
#J-18808-Ljbffr
Merkur Slots Team Member - Nights - Rugby employer: Merkur Slots UK Limited
Contact Detail:
Merkur Slots UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots Team Member - Nights - Rugby
✨Tip Number 1
Familiarise yourself with the gaming industry and customer service best practices. Understanding the basics of how gaming machines work and what makes for a great customer experience can set you apart during interviews.
✨Tip Number 2
Show your passion for customer service by preparing examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to providing first-class service, which is crucial for this role.
✨Tip Number 3
Be ready to discuss your flexibility in working hours, especially since this position requires night shifts and weekends. Highlighting your willingness to adapt to the rota will make you a more attractive candidate.
✨Tip Number 4
Research MERKUR Slots and their values. Being able to articulate why you want to work for them specifically, and how you align with their commitment to customer focus, will show that you are genuinely interested in the role.
We think you need these skills to ace Merkur Slots Team Member - Nights - Rugby
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Merkur Slots Team Member position. Tailor your application to highlight relevant skills and experiences that align with what they are looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, retail, or hospitality. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide excellent service.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your enthusiasm for working at Merkur Slots. Mention specific examples from your past experiences that showcase your communication skills and ability to work as part of a team.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important qualities for this role.
How to prepare for a job interview at Merkur Slots UK Limited
✨Show Your Passion for Customer Service
Since Merkur Slots values excellent customer service, be prepared to share examples of how you've provided outstanding service in previous roles. Highlight your enthusiasm for creating a welcoming atmosphere.
✨Demonstrate Flexibility and Team Spirit
The role requires flexibility in working hours, including nights and weekends. Be ready to discuss your availability and any past experiences where you successfully worked as part of a team.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you had to resolve conflicts or manage challenging customer interactions.
✨Research the Company and Its Values
Familiarise yourself with Merkur Slots and its commitment to customer satisfaction. Understanding their brand and values will help you align your answers with what they are looking for in a candidate.
