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- Tasks: Join us as a Team Member, creating a welcoming atmosphere for our customers at night.
- Company: MERKUR Slots is a leading gaming provider in Europe, with over 220 venues in the UK.
- Benefits: Enjoy 28 days holiday, monthly bonuses, career progression, and discounts at retailers and restaurants.
- Why this job: Be part of a passionate team that values customer service and offers excellent training.
- Qualifications: Excellent communication skills, flexibility, and a passion for customer service are essential.
- Other info: No prior experience needed; we provide top-notch training to help you succeed.
Merkur Slots Team Member – Nights – Plaistow page is loaded
Merkur Slots Team Member – Nights – Plaistow
Apply locations Plaistow time type Full time posted on Posted 2 Days Ago time left to apply End Date: July 17, 2025 (11 days left to apply) job requisition id JR1001978
It\’s fun to work in a company where people truly BELIEVE in what they\’re doing!
Please come and work for us
We\’re committed to bringing passion and customer focus to the business.
Do you want to be part of an exciting market-leading business that can help your career scale to new heights?
Then read on!
Position: Team Member – Nights – Plaistow
Hours Per Week: 40
Pay Rate: £12.74 – £14.24 per hour
Night Rate: £13.33 per hour between 23:00 and 06:00
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
Working as a Team Member you hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!
Who Are Merkur?
MERKUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand.
Have we got your attention? Want to know what’s in it for you?
About you:
We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service. We need you to be flexible and able to work on a rota basis that includes weekends and Bank Holidays. You must be able to work on your own initiative, as well as part of a team.
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Experience working in a retail, hospitality or gambling environment
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Experienced delivering excellent customer service
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Willingness to learn and develop
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Flexible and dedicated
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Attention to detail
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Industry and compliance training will be given
Benefits:
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28 days holiday (including Bank Holidays)
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Monthly Bonus Scheme
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Excellent Career Progression Opportunities
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Contributory Pension Scheme
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Life Assurance
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Discounts with high street retailers and restaurants through our benefits portal
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Employee assistance programme
Duties include but not limited to:
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To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
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To ensure service rounds and refreshments are offered in line with brand guidelines.
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To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
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To assist with any administration as required to 100% accuracy.
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To help ensure that promotions run smoothly and are a success.
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To ensure that customer service is carried out in line with company standards and results in \”customer satisfaction\”.
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To own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
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To interact with customers through your shift and intervene as appropriate. Such interactions must be logged in accordance with policies.
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To maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
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Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
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Gain a good understanding of all company policies and procedures around safeguarding and challenge 25
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To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
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Full job description can be provided on request
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
INDTMKEY
If you like wild growth and working with happy, enthusiastic over-achievers, you\’ll enjoy your career with us!
MERKUR Casino UK operates a number of venues throughout the UK with over 220 Adult Gaming Centres under the MERKUR Slots brand and a Merkur Casino, based in Aberdeen.
MERKUR Slots showcases the latest digital “slot gaming” products in convenient high street locations, providing a modern casino feel, whilst Merkur Casino in Aberdeen provides the traditional casino experience.
Our focus is on providing our customers excellent customer service, in a safe and modern environment, with teams that work together to deliver an exceptional customer experience.
Find out more about us and our brand by visiting our website
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Merkur Slots Team Member - Nights - Plaistow employer: Merkur Slots UK Limited
Contact Detail:
Merkur Slots UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots Team Member - Nights - Plaistow
✨Tip Number 1
Familiarise yourself with the gaming industry and customer service best practices. Understanding the basics of how gaming venues operate and what makes for excellent customer service will help you stand out during interviews.
✨Tip Number 2
Showcase your flexibility and willingness to work nights, weekends, and Bank Holidays. Highlighting your availability can make you a more attractive candidate, as this role requires a commitment to varied shifts.
✨Tip Number 3
Prepare to discuss your previous experience in retail, hospitality, or any customer-facing roles. Be ready to share specific examples of how you've provided excellent service and handled challenging situations.
✨Tip Number 4
Research MERKUR Slots and their values. Understanding their commitment to customer satisfaction and team collaboration will allow you to align your answers with their company culture during the interview process.
We think you need these skills to ace Merkur Slots Team Member - Nights - Plaistow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, retail, or hospitality. Emphasise any roles where you demonstrated excellent communication skills and a passion for providing first-class service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role at Merkur Slots. Mention specific reasons why you want to work there and how your skills align with their commitment to customer focus and team collaboration.
Highlight Flexibility and Teamwork: In your application, stress your ability to work flexible hours, including nights and weekends. Provide examples of how you've successfully worked as part of a team in previous roles.
Showcase Your Attention to Detail: Mention any experiences where your attention to detail made a difference, especially in maintaining high standards of cleanliness or customer service. This aligns well with the responsibilities outlined in the job description.
How to prepare for a job interview at Merkur Slots UK Limited
✨Show Your Passion for Customer Service
Since the role is all about providing excellent customer service, make sure to express your enthusiasm for helping customers. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Flexibility
The job requires working on a rota basis, including weekends and Bank Holidays. Be prepared to discuss your availability and willingness to adapt to different shifts, showcasing your commitment to the role.
✨Highlight Teamwork Skills
As a Team Member, you'll need to work well with others. Prepare to talk about your experience in team settings, how you contribute to a positive atmosphere, and any specific instances where teamwork led to success.
✨Understand the Company Culture
Research MERKUR Slots and their values before the interview. Familiarise yourself with their commitment to customer focus and employee support, and be ready to discuss how your personal values align with theirs.
