At a Glance
- Tasks: Deliver top-notch customer service and maintain a clean, welcoming environment.
- Company: Join MERKUR Slots, a leading gaming and entertainment company in the UK.
- Benefits: Enjoy 28 days holiday, bonuses, and discounts at high street retailers.
- Other info: Flexible hours with excellent career progression opportunities.
- Why this job: Be part of a fun team and gain valuable experience in hospitality.
- Qualifications: Experience in retail or hospitality and a passion for customer service.
The predicted salary is between 13.84 - 13.84 £ per hour.
Position: Team Member – Part Time – Nights (Thetford)
Hours Per Week: 24
Pay Rate: £12.84 – £13.84 per hour (Night Rate: £13.84 between 23:00 and 06:00)
About the Company:
MERKUR Slots is part of the MERKUR Group, a leading gaming and entertainment company. We operate venues throughout the UK, including high street bingo and casino locations.
About You:
We are looking for someone who demonstrates excellent communication and people skills and has a passion for providing first-class service. Required qualities include:
- Experience working in a retail, hospitality or gambling environment
- Experience delivering excellent customer service
- Willingness to learn and develop
- Flexible and able to work on a rota basis that includes weekends and Bank Holidays
- Attention to detail and the ability to work independently and as part of a team
Responsibilities:
- Ensure venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- Deliver service rounds and refreshments in line with brand guidelines.
- Monitor customer actions and behaviours, noting any suspicious or disruptive behaviour.
- Assist with administration to 100% accuracy.
- Help ensure promotions run smoothly and are a success.
- Carry out customer service in line with company standards and achieve “customer satisfaction”.
- Own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
- Interact with customers during the shift and intervene as appropriate, logging interactions in accordance with policies.
- Maintain a high standard of personal presentation and ensure the brand dress code is always adhered to while on duty.
- Achieve, maintain and impart great product knowledge to support the customer journey and enjoyment.
- Understand all company policies and procedures around safeguarding.
- Actively discourage harassment, victimisation or discrimination against employees, management or customers on the basis of race, sex, disability, age, sexual orientation, religion or belief.
Benefits:
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent career progression opportunities
- Contributory pension scheme
- Life assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Merkur Slots Team Member Nights - Part Time - Thetford employer: Merkur Slots UK Limited
MERKUR Slots is an exceptional employer that prioritises employee well-being and development, offering a supportive work culture in Thetford. With competitive pay rates, a quarterly bonus scheme, and excellent career progression opportunities, team members can thrive in a dynamic environment while enjoying benefits like 28 days of holiday and discounts with high street retailers. Join us to be part of a company that values first-class service and fosters a safe, inclusive workplace for all.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots Team Member Nights - Part Time - Thetford
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Merkur Slots UK Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Merkur Slots UK Limited and let us see your personality shine through!
We think you need these skills to ace Merkur Slots Team Member Nights - Part Time - Thetford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Merkur Slots UK Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Merkur Slots UK Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Merkur Slots UK Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Merkur Slots UK Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Merkur Slots UK Limited will surely appreciate.
