At a Glance
- Tasks: Ensure venue cleanliness, provide excellent customer service, and assist with promotions.
- Company: Join MERKUR Slots, a leader in the gaming industry with a commitment to inclusivity.
- Benefits: Enjoy 28 days holiday, bonuses, discounts, and great career progression.
- Other info: Flexible hours with night shifts and a supportive work environment.
- Why this job: Be part of a dynamic team and make a difference in customer experiences.
- Qualifications: Strong communication skills and a passion for top-notch service are essential.
The predicted salary is between 12 - 13 £ per hour.
Position: Team Member – Nights – Part Time (Newark)
Hours and Pay: 24 hours per week. Pay £12.84 - £13.84 per hour. Night rate £13.84 per hour between 23:00 and 06:00.
Responsibilities:
- Ensure venue housekeeping meets highest standards, including cleaning gaming equipment, floors, walls, and other surfaces.
- Offer service rounds and refreshments in line with brand guidelines.
- Monitor customer behaviour, noting any suspicious or disruptive actions.
- Assist with administration to 100% accuracy.
- Help run promotions smoothly and successfully.
- Carry out customer service in line with company standards to achieve customer satisfaction.
- Own and resolve problems, escalating where appropriate per the complaints policy.
- Interact with customers during shifts and log interactions per policy.
- Maintain a high standard of personal presentation and adhere to brand dress code while on duty.
- Achieve, maintain, and impart product knowledge to support the customer journey and enjoyment.
- Get a good understanding of all company policies and procedures around safeguarding.
- Actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Qualifications:
- Excellent communication and people skills.
- Passion for providing first-class service.
- Flexible and able to work on a rota basis, including weekends and bank holidays.
- Able to work independently and as part of a team.
- Experience in retail, hospitality or gambling environments.
- Experience delivering excellent customer service.
- Willingness to learn and develop.
- Attention to detail.
- Compliance training will be provided.
Benefits:
- 28 days holiday (including bank holidays).
- Quarterly bonus scheme.
- Excellent career progression opportunities.
- Contributory pension scheme.
- Life assurance.
- Discounts with high street retailers and restaurants through our benefits portal.
- Employee assistance programme.
Equal Opportunities: MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots Team Member - Nights - Part Time - Newark employer: Merkur Slots UK Limited
MERKUR Slots is an exceptional employer that prioritises a supportive and inclusive work culture, offering part-time team members in Newark the chance to thrive in a dynamic environment. With competitive pay rates, generous holiday allowances, and a strong focus on career progression, employees can expect meaningful growth opportunities while enjoying a range of benefits including discounts and a contributory pension scheme. Join us to be part of a team that values first-class service and fosters a safe, welcoming atmosphere for all.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots Team Member - Nights - Part Time - Newark
✨Tip Number 1
Get to know the company culture! Before your interview, check out MERKUR Slots' social media and website. Understanding their vibe will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. This will boost your confidence and help you articulate your passion for providing first-class service.
✨Tip Number 3
Show off your people skills! During the interview, share examples of how you've handled tricky customer situations in the past. This will demonstrate your ability to resolve problems and maintain customer satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the MERKUR Slots team!
We think you need these skills to ace Merkur Slots Team Member - Nights - Part Time - Newark
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your experience in customer service and any relevant skills that match what we're looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and get straight to the facts about why you’d be a great fit for the Merkur Slots Team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Merkur Slots UK Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Team Member at Merkur Slots. Familiarise yourself with the key tasks like maintaining venue cleanliness and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this position requires excellent communication and people skills, think of examples from your past experiences where you've successfully interacted with customers or resolved conflicts. Be ready to share these stories during the interview to demonstrate your ability to provide first-class service.
✨Dress to Impress
Adhering to the brand dress code is crucial, so make sure you present yourself well for the interview. Choose an outfit that reflects professionalism while also being comfortable. This shows that you respect the company's standards and are serious about the position.
✨Prepare Questions About Company Culture
During the interview, don’t hesitate to ask questions about the company culture and how they handle customer interactions. This not only shows your interest but also helps you gauge if the environment aligns with your values, especially regarding their commitment to a safe and welcoming workplace.
