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- Tasks: Join us as a Team Member, creating a welcoming atmosphere for our customers at night.
- Company: MERKUR Slots is a leading gaming provider in Europe, with over 220 venues in the UK.
- Benefits: Enjoy 28 days holiday, monthly bonuses, career progression, and discounts at retailers and restaurants.
- Why this job: Be part of a passionate team that values customer service and offers excellent training.
- Qualifications: Excellent communication skills, flexibility, and a passion for customer service are essential.
- Other info: No prior experience needed; we provide top-notch training to help you succeed.
Merkur Slots – Team Member – Nights – Part Time – Exeter page is loaded
Merkur Slots – Team Member – Nights – Part Time – Exeter
Apply locations Exeter time type Part time posted on Posted 4 Days Ago time left to apply End Date: August 29, 2025 (9 days left to apply) job requisition id JR1002177
It\’s fun to work in a company where people truly BELIEVE in what they\’re doing!
Please come and work for us
We\’re committed to bringing passion and customer focus to the business.
Do you want to be part of an exciting market-leading business that can help your career scale to new heights?
Then read on!
Position: Team Member -Nights – Part Time – Exeter
Hours Per Week: 32
Pay Rate: ÂŁ12.33- ÂŁ13.33 per hour
Night Rate: ÂŁ13.33 per hour between 23:00 and 06:00
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
Working as a Team Member you hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!
Who Are Merkur?
MERKUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand.
Have we got your attention? Want to know what’s in it for you?
About you:
We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service. We need you to be flexible and able to work on a rota basis that includes weekends and Bank Holidays. You must be able to work on your own initiative, as well as part of a team.
- Experience working in a retail, hospitality or gambling environment
- Experienced delivering excellent customer service
- Willingness to learn and develop
- Flexible and dedicated
- Attention to detail
- Industry and compliance training will be given
Benefits:
- 28 days holiday (including Bank Holidays)
- Monthly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but not limited to:
- To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- To ensure service rounds and refreshments are offered in line with brand guidelines.
- To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
- To assist with any administration as required to 100% accuracy.
- To help ensure that promotions run smoothly and are a success.
- To ensure that customer service is carried out in line with company standards and results in \”customer satisfaction\”.
- To own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
- To interact with customers through your shift and intervene as appropriate. Such interactions must be logged in accordance with policies.
- To maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
- Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
- Gain a good understanding of all company policies and procedures around safeguarding and challenge 25
- To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
- Full job description can be provided on request
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
INDTMKEY
If you like wild growth and working with happy, enthusiastic over-achievers, you\’ll enjoy your career with us!
MERKUR Casino UK operates a number of venues throughout the UK with over 220 Adult Gaming Centres under the MERKUR Slots brand and a Merkur Casino, based in Aberdeen.
MERKUR Slots showcases the latest digital “slot gaming” products in convenient high street locations, providing a modern casino feel, whilst Merkur Casino in Aberdeen provides the traditional casino experience.
Our focus is on providing our customers excellent customer service, in a safe and modern environment, with teams that work together to deliver an exceptional customer experience.
Find out more about us and our brand by visiting our website
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Merkur Slots Team Member - Nights - Part Time - Exeter employer: Merkur Slots UK Limited
Contact Detail:
Merkur Slots UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots Team Member - Nights - Part Time - Exeter
✨Tip Number 1
Familiarise yourself with the gaming industry and customer service best practices. Understanding the basics of how gaming machines work and what makes for a great customer experience can set you apart during interviews.
✨Tip Number 2
Showcase your flexibility and willingness to work nights, weekends, and bank holidays. Highlighting your availability in your conversations can demonstrate your commitment to the role and make you a more attractive candidate.
✨Tip Number 3
Prepare to discuss your previous customer service experiences in detail. Be ready to share specific examples of how you've handled difficult situations or provided exceptional service, as this aligns perfectly with what Merkur Slots is looking for.
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Engage with the company’s online presence. Follow Merkur Slots on social media and interact with their posts. This shows your genuine interest in the company and can help you stay updated on their culture and values.
We think you need these skills to ace Merkur Slots Team Member - Nights - Part Time - Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, retail, or hospitality. Emphasise any roles where you demonstrated excellent communication skills and a passion for providing first-class service.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role at Merkur Slots. Mention specific reasons why you want to work there and how your skills align with their commitment to customer focus and team collaboration.
Showcase Flexibility: In your application, clearly state your availability to work nights, weekends, and Bank Holidays. This shows that you are adaptable and willing to meet the company's scheduling needs.
Highlight Willingness to Learn: Express your eagerness to learn and develop within the role. Mention any previous training or experiences that demonstrate your ability to quickly adapt and grow in a new environment.
How to prepare for a job interview at Merkur Slots UK Limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with what Merkur Slots values.
✨Demonstrate Flexibility
Since the role requires working on a rota basis, including weekends and Bank Holidays, be prepared to discuss your availability and willingness to adapt your schedule. Highlight any previous roles where you had to be flexible with your hours.
✨Emphasise Teamwork and Initiative
Merkur Slots looks for candidates who can work well in a team but also take initiative when needed. Be ready to provide examples of how you've successfully collaborated with others and instances where you took charge to solve a problem.
✨Understand the Company Culture
Familiarise yourself with Merkur Slots and their commitment to creating a welcoming atmosphere. Research their values and be prepared to discuss how you can contribute to maintaining a positive environment for both customers and colleagues.
