Team Member – Nights (Part Time) – Brighton
Hours per week: 20
Pay rate: £13.25 – £14.75 per hour
Night rate (23:00–06:00): £14.75 per hour
About you
We are looking for someone who can demonstrate excellent communication and people skills and has a passion for providing first‑class service. You must be flexible, available on a rota that includes weekends and bank holidays, and able to work both independently and as part of a team.
- Experience in retail, hospitality or gambling environments
- Proven record of delivering excellent customer service
- Willingness to learn, develop and adapt to changing requirements
- Attention to detail and commitment to safety and compliance
- Flexible and dedicated, able to work on a rota basis with weekends and bank holidays
- Ability to work on your own initiative and in a team setting
- Will receive industry and compliance training
Responsibilities
- Maintain the highest housekeeping standards for the venue, cleaning gaming equipment, floors, walls and other surfaces
- Offer refreshments and service rounds in line with brand guidelines
- Monitor customer behaviour, identifying suspicious or disruptive actions and report as required
- Assist with administrative tasks accurately and to 100% precision
- Support promotion execution to ensure smooth and successful outcomes
- Deliver customer service in line with company standards, aiming for customer satisfaction
- Own and resolve problems, escalating when appropriate and following the complaints policy
- Log interactions with customers according to policy, and intervene when necessary
- Maintain a high standard of personal presentation and adhere to the brand dress code whilst on duty
- Communicate product knowledge to support the customer journey and enjoyment
- Understand and apply company policies and procedures around safeguarding, and actively discourage harassment, victimisation or discrimination on grounds of race, sex, disability, age, sexual orientation, religion or belief
Benefits
- 28 days holiday, including bank holidays
- Quarterly bonus scheme
- Excellent career progression opportunities
- Contributory pension scheme
- Life assurance discounts with high‑street retailers and restaurants through our benefits portal
- Employee assistance programme
Equal Opportunity Statement
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots Team Member Nights - Part Time - Brighton employer: Merkur Slots UK Limited
Merkur Slots UK Limited is an excellent employer, offering a vibrant work culture that prioritises customer satisfaction and teamwork. Located in Edmonton, Greater London, employees enjoy competitive benefits such as 28 days of holiday, quarterly bonuses, and clear pathways for career advancement, making it a rewarding place to grow professionally while contributing to a dynamic gaming environment.
