At a Glance
- Tasks: Keep our venue sparkling clean and provide top-notch customer service.
- Company: Join MERKUR Slots, a fun and inclusive gaming environment.
- Benefits: Enjoy 28 days holiday, bonuses, and discounts at popular retailers.
- Other info: Flexible hours with opportunities for training and development.
- Why this job: Be part of an exciting team and grow your career in the gaming industry.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 27500 - 30500 £ per year.
Hours & Pay
40 hours per week
Pay Rate: £13.25 - £14.75 per hour
Night rate (23:00‑06:00): £14.75 per hour
About the Role
- Ensure venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- Provide service rounds and refreshments in line with brand guidelines.
- Monitor customer behaviour, noting any suspicious or disruptive behaviour.
- Assist with administration to 100% accuracy.
- Help ensure promotions run smoothly and are a success.
- Carry out customer service in line with company standards, delivering “customer satisfaction”.
- Own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
- Intervene with customers during shifts as appropriate, logging interactions per policy.
- Maintain a high standard of personal presentation and brand dress code.
- Achieve and impart great product knowledge to support the customer journey.
- Understand company policies and procedures around safeguarding; actively discourage harassment, victimisation or discrimination.
Qualifications & Experience
- Excellent communication and people skills.
- Experience delivering customer service in a retail, hospitality or gambling environment.
- Flexible and able to work on a rota basis, including weekends and bank holidays.
- Able to work on own initiative and as part of a team.
- Attention to detail.
- Willingness to learn and develop; industry and compliance training will be given.
Benefits
- 28 days holiday (including bank holidays)
- Quarterly bonus scheme
- Excellent career progression opportunities
- Contributory pension scheme
- Life assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Equal Opportunity Statement
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots Team Member - Feltham employer: Merkur Slots UK Limited
MERKUR Slots is an exceptional employer located in Feltham, offering a vibrant work culture that prioritises employee satisfaction and growth. With competitive pay rates, a quarterly bonus scheme, and comprehensive benefits including 28 days of holiday and a contributory pension scheme, team members are supported in their professional development while enjoying a safe and inclusive environment. Join us to be part of a dynamic team where your contributions are valued and career progression opportunities abound.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots Team Member - Feltham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on MERKUR Slots. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you handle tricky situations, as these are key for the Team Member role.
✨Tip Number 3
Dress to impress! Make sure you’re looking sharp and in line with the brand dress code. First impressions matter, and showing that you can maintain a high standard of personal presentation will set you apart.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Merkur Slots Team Member - Feltham
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service, especially in retail or hospitality. We want to see how you’ve made customers happy and resolved any issues in the past!
Be Detail-Oriented:Attention to detail is key for this role. When filling out your application, double-check for any typos or errors. We appreciate a polished application that reflects your commitment to quality.
Demonstrate Flexibility:Since the job requires working on a rota basis, let us know about your availability. If you’re flexible with hours, especially weekends and bank holidays, make that clear in your application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Merkur Slots UK Limited
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Team Member at Merkur Slots. Familiarise yourself with their customer service standards and how they maintain venue housekeeping. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role involves a lot of interaction with customers, be prepared to demonstrate your excellent communication skills. Think of examples from your past experiences where you've successfully handled customer queries or resolved issues. This will highlight your ability to deliver top-notch service.
✨Dress to Impress
Personal presentation is key in this role, so make sure you dress smartly for the interview. Adhering to a professional appearance shows that you respect the company's brand and are serious about the position. Plus, it sets a positive tone for your first impression!
✨Be Ready to Discuss Compliance
Understanding company policies around safeguarding and customer behaviour is crucial. Be prepared to discuss how you would handle situations involving suspicious or disruptive behaviour. This shows that you’re not only aware of the rules but also committed to creating a safe environment for everyone.
